Whitefish Credit Union - Whitefish Branch Baker Ave, Whitefish

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  Greg Jenkins

  1

  I had high hopes for WCU but unfortunately the experience the past few years hasn't been as expected. If you think as a credit union they'll treat you more fairly than a big bank you may be disappointed. Don't assume you'll get a better mortgage rate or their online banking has the same functionality/controls you may be accustomed. For example, they don't offer simple things like auto-draft protection. I was charged two overdraft fees, and even though I corrected immediately, had plenty in my WCU saving account, and it was the first time, they agreed to reimburse just one of them. Surprising, considering last year I paid them over 12K in mortgage interest on my WCU loan.

  Response from the owner

  Hi Greg, We strive to serve our members to the best of our ability and work to find our members the best options available for their lending needs. It sounds like we haven’t been meeting those expectations. We will forward your feedback to our management team. If you would like to share more about your experience, please email us at [email protected].

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  will ebert

  1

  Just move to a new town and trying to buy a house. Started a new job and they knew that from the beginning and drug us around getting all our info just to deny us the loan because I wasn't at my place of work for 6 months. REALLY! YOU KNEW THAT FROM DAY 1!!!. THANKS FOR WAISTING OUT TIME!!

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  Kristine Pollock

  5

  Had a FANTASTIC experience working with Whitefish Credit Union--we couldn't have asked for a better team to help us through the process of buying a first home. Toby, Chris, and the rest of the staff were communicative, supportive, organized, and friendly throughout the process, and we're excited to bank with them going forward. Highly recommend!

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  GTGAMERsmash 101

  1

  I received a check from out of state from a partner credit union. I called ahead of time to make sure that I would be able to cash the check at Whitefish Credit union. The person I spoke with explicitly stated that I, would indeed be able to cash the check. We discussed the amount and he even checked with his manager. I drove in from 30 miles out of town only to be told that they would not honor the check. Furthermore, both branches that I went to, I was treated with rudeness. The man that I spoke with on the phone was behind the teller counter and wouldn’t even make eye contact with me when I gave his name to the other teller. This experience alone has cemented any possibility that I will ever do ANY business with this company.

  Response from the owner

  Thank you for your review and for your feedback regarding your latest experience with Whitefish Credit Union. We strive to provide exceptional service for our members, and it appears we did not live up to our mission with your most recent experience. I reached out to our Whitefish branch and none of the employees could recall this situation, could you please send me a private message here or on our Facebook page so I can investigate further into this matter?

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  Josh Buzzell

  1

  Horrible bank and horrible customer service. They will not honor any security you ask them for eith your account. They willy nilly cash your checks depending on how that persons day is going and not based upon your account. I do not recommend if you like top have access to your money or not be treated like a criminal for no reason. They are also very lazy, lobby doesn't open until 9 with exception to the drive thru and close at 4, and not only that but even direct deposits take forever just because they only want to work on them twice a day... Laziness!

  Response from the owner

  Hello Josh, thank you for your review. I’m sorry you had a negative experience at Whitefish Credit Union, we try to provide the best customer support for all of our members.

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  Kathy Smith

  2

  Applied for an auto loan and was told they would call me on 4/18/17 if I got it or not. Haven't heard anything. I like this bank and not sure why they are taking so long to call about my status. That is why you are getting 2 stars. (Sincerely Sam)

  Response from the owner

  Thank you for reaching out! I’m sorry to hear you hadn’t heard from our staff as of the 18th. I saw your review and followed up with the Whitefish branch to make sure someone contacted you. If you still haven’t heard from us will you send me a message here or on Facebook with your contact information so I can make sure they follow up with you? Again I apologize for any inconvenience, have a great day!

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  Todd Kolstad

  5

  We have savings, checking, and loans with Whitefish Credit Union. Always great customer service. Easy access and transferring between accounts from their website.

  Response from the owner

  Hey Todd! Thank you for your great review and we are always happy to be of service!

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  Tyler Furry

  5

  I have banked with a few other banks in the valley and recently consolidated it all to WFCU because they beat everyone on rates, great services offered there too. Really a community partner.

  Response from the owner

  Thank you for your awesome review Tyler! We are always happy to be of service.

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  John Sircable

  1

  Be careful when you are property mortgage and they are asking for more collateral. And predatory lenders.

  Response from the owner

  Thank you for your review. Based on your comments, it appears that we did not meet your expectations with your mortgage. We would like to hear more about your experience so that we may improve our service. Can you please message us with more information and who helped you with your loan?

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  Sage Tala

  5

  Always great and friendly service. Definitely a family-focused, community-oriented business.

  Response from the owner

  Thank you for your honest feedback! You really captured the spirit of Whitefish Credit Union