First American Title Company E Center St, Kalispell

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  Nikki Frizzell

  5

  Talaci and her team of closers were fantastic on my last transaction. Undaunted by numerous Amendments, we were able to close early. My buyers are thrilled, and therefore I am thrilled!

  Response from the owner

  Thank you, Nikki! We love that we were able to help you and your buyers with an excellent experience - thank you and we hope to see you again soon!

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  Emilie Dempsey

  1

  The absolute worst in NW Montana! avoid at any cost!! I have used 3 title companies in the Flathead Valley now, and this is the only one that has ever caused me to lose money. In Aug, 2020– they failed to accurately assess and estimate taxes, based on information available to them starting June 2020. It cost us >$1700. Only reason we used them was because it was recommended by our realtor—but they completely screwed us—however yes they are very nice and presentable. We had to file a claim with our title insurance, which is no small feat. USE ANY OTHER TITLE COMPANY!!!

  Response from the owner

  Dear Emilie - As a follow up, below is the response from our legal counsel. There have been several levels of review on your transaction and all concur the taxes were prorated in accordance to industry standards. "The calculation of taxes was done exactly as we have done it for decades, and how it is performed by every title company in Montana. We have no ability to predict the taxes on property, which is why you executed the tax agreement. Because the amount of taxes: a) is always fluid; and b) is unknown, the only choice we have is to estimate the taxes. You and the other party to the transaction agreed to take care of this outside of the escrow process, because of the uncertainty in the process. This may seem unusual to you, but it is an established practice in real estate transactions known to lenders, Realtors® and title industry employees. You ALWAYS have the right to submit a claim on your policy." I have sent a copy of your fully executed Tax Agreement (signed by you and the other party). If you have any further questions, please feel free to reach out to me directly. Kind regards, Suzanne Hyatt, VP/Manager [email protected]

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  Pam Evert

  5

  First American Title in Kalispell helped us with our closing. Our realtor worked closely with Aaron solving a unique issue that came up. Aaron and Jami were very helpful and professional in following through for the many months it took to clean up and finish the deal. Many thanks for your efforts on our behalf!

  Response from the owner

  Pam, getting reviews like yours ranks among our favorite things! We could not ask for a better compliment. Your review reaffirms that we are heading in the right direction and it helps other community members know what we are all about.

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  Lynsi DeWaard, REALTOR KWRealtyNWMT

  5

  The Customer Service for both me and my clients. They have always provided outstanding service for my clients, never having a complaint on how they handle closings, documents, fund disbursement. They are gracious and understanding. On an agent level, they are always there to answer questions, help find solutions, find and explain documents. They stay in touch throughout the transaction, checking in to ensure things are moving along smoothly. They provide listing packages and information within hours and work hard to make sure you have everything you need to fill out a listing thoroughly. The knowledge. The knowledge the team has is outstanding. The piggy-back off each other providing with a wide scope of what they are explaining. Has experience in many difficult or unique situations and are able to guide one through them to a solution. The team is very good at walking someone through a document and explaining it in easy to understand terms. Support. The support they provide to agents is fantastic. They prove they are there for us and our clients. Provide helpful tools to allow us to better serve our clients and educate them on Title Insurance, its importance. If we as agents need assistance they are there, we could not do our job without them! -Lynsi DeWaard, REALTOR- Keller Williams Realty Northwest Montana

  Response from the owner

  ​Thank you for the kind words and excellent review! Our team not only enjoys what they do but understands its importance in the community. Thank you for trusting us to with these important transactions. We look forward to working with you again soon!!

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  Dee

  5

  The firat time we bought our house we went to first American Title. The staff were very accommodating, nice and friendly. The documents we signed was so thick and they made things easier for us. Thank you.

  Response from the owner

  Thank you for your business and taking the time to submit a review. It was a pleasure working with you.

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  Bob Babbitt

  1

  May want to consider another Title Company. They have some problems with basic communication or lack there of in the Kalispell office. The Whitefish office seem to be okay when we dealt with them 2 years ago.

  Response from the owner

  We are truly sorry your experience was not to your satisfaction. Clear and concise communication is a priority and we missed the mark on your transaction. Thank you for your time in speaking to our local manager yesterday. Based on your feedback, we plan to use this as a teaching moment to continue improving. Our team remains committed to our customers. Kindest regards.

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  Mathew

  5

  The staff were extremely helpful and very friendly. They were more courteous and welcoming than I'd expect any business to be! Such nice people, I would recommend using them.

  Response from the owner

  Thank you for giving us such high marks. It is good to know that our team exceeded your expectations and made your experience memorable. We hope you give us the opportunity to connect with you again.