Western Sun Federal Credit Union E 6th St, Okmulgee

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$2500

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• D

  Derek Smith

  5

  Kristen and staff provide the best service and treat everyone like family that walks through the doors. You are greeted from the moment you walk in the door. These ladies do what they say the are going to do. This smaller branch is far superior to all others.!

• J

  Jared Wise

  1

  If I could give zeros stars I would. Applied for a credit card and after 6 months I called and they finally took a look at it. I was able to get one and it took another 2 months for them to send it out. It has now been another 2 months and I have still haven’t received my card. I’ve called the call center, and they are no help. They put you on hold and transfer you around until you just hang up out of pure rage. Possibly the worst bank in the entire country. Take your business somewhere else unless you want to be played around with.

• l

  lisa castleberry

  5

  They are really a great place to bank! I work with Kristen on loans and she is truly amazing and goes out of her way to always help and get things done! And on top of it all she is just an amazing person all the way around and with the best spirit a person can have no matter what she may be going through! She is very genuine! If you ever need a loan or anything for that matter, I highly recommend talking to her! She is the best! She always brightens my day! Thank you Kristen for being so AWESOME! Hope you have a Very Merry Christmas and a Happy New Year!!! You rock! And for the whole team @ WS you all are great! Thank you for always being so nice and I never have to worry if anything is off in my account because they are all on top of things! Hope you all have a Blessed Weekend and a very Merry Christmas and a Happy New Year!

• T

  Taylin Heinlen

  1

  I keep trying but I guess I will never stop being disappointed in this place. The call center is terrible and they never help you. The finance managers are rude(Damon in front office). There’s maybe one teller at a time. Zero advanced technology. I couldn’t see my checking account information online for the first two months because they just forgot to turn it on. The can’t accept a bill with a partially ripped corner, but I took it down the street and a bank exchanged it for me. TERRIBLE WITH A CAPITAL EVERYTHING. TERRIBLE.

• M

  Mavi Slane

  1

  Called to see how much was in my account. They asked me to hold. They came back on the line right at close and then acted like she couldn't hear me. Girls name was Lauren or Kristen. Then when I called back after she hung up on me... It went to the "our branch is closed message". Typical lazy workers when it's close to closing time. This bank is a disgrace to the community.

• S

  Sara Tolbert

  1

  This credit Union is such a joke. They don't care about their customers at all and I was just treated with such disrespect and treated like my check was bad for no reason. I have used them for almost ten years now but will be cancelling my account as soon as I can change my direct deposit information and I highly recommend that no one ever uses this credit Union ever again. They are rude, unprofessional and customers don't mean anything to them. I will find a better option and I hope everyone else will too.

  Response from the owner

  Sara, we are very sorry to hear that this was your experience with us. We strive to provide excellent customer service to every member and we apologize if we fell short of that. I have spoken with the manager at our Okmulgee branch, Suzanne, and she would like to speak with you and figure out how we can make this right. Her direct line is (918)362-1630. We hope you will give her a call! Thank you.

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  Lee kincaid

  2

  Waited in line 20 mins while a teller visited with someone about their grand kids vacation. I have been a member for a year but this place can't operate with one good teller and a number who tellers who could care less about the members time. If you have to use tge place Tresa is a very good teller that's why she has people waiting for her.

  Response from the owner

  Lee, thank you for taking the time to share your feedback with us. Our branch manager will be reaching out directly to find out more about what happened so we can address your concerns and make it right. Thank you for being a valued member of Western Sun!

• S

  Sandy Hamilton

  5

  I drive over 2 hours to Bank here. The staff is courteous and always willing to work with me. Highly recommend!

  Response from the owner

  Sandy, thank you for the glowing review! We are thankful to have you as a member and appreciate you being willing to make the drive to bank with us. We look forward to continuing to serve you!

• J

  James Haynes

  2

  Horrible customer service seam to be racist refused to work with veterans

  Response from the owner

  The Okmulgee Branch Manager called the member and sorted out the problem. The member was satisfied with the solution and has a direct line to the Branch Manager if there is any further confusion with his accounts.

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  Pete Chandler

  5

  Exellent services Exellent employees. Great branch manager