United Federal Credit Union - Sparks E Prater Way, Sparks

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  Justin Watkins

  3

  The customer service at both this Branch as well as the Spanish springs location is gone down dramatically. Procedures are never the same between any of the tellers, they are very inconsistent and don't seem very well trained. Well you may be able to do one thing at another Branch one way you are forced to do it another way at another branch, or are even told that something isn't possible to do when it is something I have done frequently. -EDITED Have to give credit where credit is due. Changing the rating from 1 to 3 stars as my experience here has improved. I have not experienced any of the issues that I listed previously. Will change to a 5 star after a few more successful visits.

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  Nicholas Pacheco

  5

  Through out the years that I have been with United Federal Credit Union they always seem to go the extra mile just when I need it. I just recently bought a new home and the day of the title company signing they made a mistake and I needed to transfer some money to an escrow account before closing. went to my local branch were they got right on it and In no time it was all done! Thanks United Federal Credit Union I'm a customer for life!

  Response from the owner

  This is wonderful to hear Nicholas! We love what we do here, and will always go the extra mile for our Members. Thank you for taking the time to review us on Google.

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  Steve

  5

  Started a new account with United Federal. And they are off to a great start. The customer service here has been excellent. I would recommend this branch to anyone who is looking to get away from typical big names banks.

  Response from the owner

  We're so glad to hear it, Steve! Feel free to let us know if ever there's anything we can do for you. Thanks for sharing!

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  Jonathan Sanders

  5

  Fantastic Credit Union! We started with a small car loan years ago and since have completely moved our banking to UFCU. This particular facility is full of professional/knowledgeable people that are truly interested in helping you. I know most of the people in there by name now and they are all great people.

  Response from the owner

  Always happy to help and do what we can, Jonathan. Thanks for sharing and all your support!

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  lois thomas

  5

  People are very helpful and friendly I’m so happy to be a member

  Response from the owner

  Thank you kindly Lois! We'll let our team know about this glowing review! Thank you for being a Member, and taking the time to leave a review.

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  Petite Proutsos

  5

  Stefan Dammen is an outstanding employee. He has been so friendly and helpful to us. We are 50-year members of the credit union and are so impressed with his service to us.

  Response from the owner

  We are so happy to hear this! This level of Member satisfaction is something our entire company strives for as a team. Thank you for your feedback, we'll be sure to pass it along to Stefan! Thank you for choosing United.

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  Jorge Gil

  5

  The representatives at this location make customers feel comfortable, I have multiple vehicles and home financed through them, no hassle, competitive rates. I couldn't be more happy with their way of doing business.

  Response from the owner

  This is great to hear Jorge! Our Members are very important to us, making you feel at home is something we strive for. Thank you for your feedback.

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  Whitney T

  1

  ATM NEVER works for cash deposits. I have to use the atm bc I bank with CDC credit union in Atlanta and I’m allowed atm services as a courtesy. However it never works! The ladies inside have said for months a repair ticket has been requested and it’s always the same answer “should be fixed in a wk” but it’s never fixed

  Response from the owner

  We're so sorry for the inconvenience, Whitney! We're pass this along to be looked into and hope to have the issue resolved soon.

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  Sandra Moreno

  5

  Literally the best bank! They helped me refinance my car and get a loan in my budget and I very much appreciate the help from Stefan and Brandi! Thank you guys (((((:

  Response from the owner

  Hi Sandra, we apologize for the inconvenience this has caused you! We are actively looking into the issue with the branch managers at our Sparks, NV location. A representative will be in contact with you in order to help resolve this issue.

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  Johnathon Draker

  5

  Brittany Jackson at United federal credit union is the best she worked so hard to get me approved for a car loan !! I recommend anyone and everyone to use united federal credit union !! Thank you Brittany