U.S. Bank Branch S Main St, Sheridan

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  Scott Bates

  1

  Once again I'm left with no bank branch to make deposits with. Doors locked, lights off, no one in the building. I happen to enjoy all the staff at this branch, bbank. siness is business, and I can't work with a bank that isn't open for business. I am going to suggest my company switch me to another local banl.

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  will looper

  1

  Have tried going there multiple times in the last 5 months, always closed even during their posted hours, the lobby and drive-thru. We get the covid/staffing stuff but it has been this way for about 2 years now. Strongly considering a different bank

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  Chris & Candice Cranford

  1

  I wouldn’t even give them one star it’s required to leave one to leave a review. I waited in the bank drive up to cash a check for 30 minutes. The woman just continued she couldn’t get me the money to cash my check because the employee with the valet key to cash check didn’t come to work on time. After 15 minutes she offered to cash it & get the to cash the check because we had been waiting 15 minutes. We than waited 15 more minutes to cash a check.Where than we where told to leave & try again later. Very disappointed in the bank, the staff & they’re very unprofessional

  Response from the owner

  Good morning, thanks for taking the time to leave a review. I can certainly understand your frustration with this experience. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0222. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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  Logan Lanier

  1

  Their hours don’t allow for people that work a Monday-Friday schedule to be able to bank here. Posted Drive-through hours are 10-4. I was there at 1 pm and they weren’t open.

  Response from the owner

  Hello Logan, thanks for sharing your feelings about the branch changes. We understand that changing the hours for our branches is a disruption for our customers. We are committed to making the transition as smooth as possible. As an essential service, we must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. We appreciate your feedback. ^Larisa

• R

  Raziel Collins

  1

  This bank is the most difficult to work with, and the most inconvenient bank. If you bank anywhere near Sheridan. This is the only u.s. bank location I've ever encountered with not only incompetent old and unlearned staffing. But most employees don't know how to do regular responsibilities and actions your banker should know. They also close at 4 when every other bank closes at 5 in the area. And they are now not accepting more then 500 cash in person at a location.. definitely not a good place to bank. Which is sad to say after banking with u.s. for 5 years :/

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  Cody Martini

  1

  This bank is never open. The drive through hours online are listed as 9:00 am-4pm, and they are still rarely open. I’m going to move my money to another bank.

  Response from the owner

  Hello Cody, thank you for reaching out today. I am terribly sorry this has been your experience in the past. I assure you, especially during these times, we want to be there for our customers. If you would like to speak with us further, then Please send an email to [email protected] containing your phone number as well as reference number 7521. Either myself or one of my peers will be happy to speak with you within 2 business days if not sooner. Hope to hear from you. ^Chris

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  Matt swartz

  1

  Being a business owner and over a year after covid and still the bank is open for a few hours a day closing at 2? . Set appointment to switch banks and close business account.

  Response from the owner

  Thank you for your feedback, Matt. We wouldn’t want to lose you without a chance to speak with you first. If you don't mind, please send us an email with your phone number to [email protected], including reference number 15169. An Ambassador will call you in 2 business days to see if there is another location with hours that better fit your needs. Thank you and we look forward to speaking with you. ^Larisa