U.S. Bank Branch N Milwaukee Ave, Vernon Hills

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• A

  Arturo Hernandez

  5

  It was a very good experience ,We came in to open a business account as we are a small business that's trying to grow the Manager helped us out so much. We were able to open up a business account and a line of credit as well as a merchant service. something almost every other bank deny us on. We are very thankful and happy with us bank and the Amazing manager and staff. H Services Electrical

• O

  Om Prakash

  1

  I was at this branch to open a new account this morning. The lady at the counter could barely communicate in English and somehow managed to told me that their system is not available to open new account and instead asked me to make an appointment. I seriously doubt if this lady even knows how to work a terminal or provide any assistance with simplest task of opening a new account. Not sure if US Bank is unable to find people who can fluently communicate in English. A very useless branch. Don’t waste your time going to this branch. On second note…. Has USBank systems become so unreliable that it can’t even keep its customer centric IT systems operational that are meant to convert prospects to customers, or their employees are just getting dump and dumber by day.

• P

  Pat Del Transit Walls

  1

  I bank at a different establishment, but tried to get money out of their atm. Everything went great until dispensing my money. An error occurred and they did not complete my transaction. They said my account won't be charged. Then later seen on my statement they charged me a transaction fee. Multiple that by 50 people and they just made a hefty profit from their atm error. Apparently they are satisfied with their performance. People have complained based on your rating, but they seem not to acknowledge or care. Smh

• B

  Boris D

  1

  Deceiving practices. Applied to refinance a loan. Received approval over the internet with a follow up call form this branch. Discussed all terms over the phone. Scheduled an appointment. On arrival was notified that the rate discussed will only apply if I open a checking account there. Otherwise the rate will be higher. Not a good practice and not a way to earn business and customers. Will refinance thru different bank and will stay away from US Bank.

  Response from the owner

  Good morning, Boris. Thanks for taking the time to leave a review. I apologize that the approval wasn't explained clearly when you first spoke with a representative. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0571. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• g

  gglruined Utoob

  1

  Came to make a deposit. Waited in line at drive through. Only one person serving whole line. At 3:59 it was my turn and was told I would have to make a night deposit. A line of very annoyed customers left the drive through.

  Response from the owner

  Good morning, thanks for taking the time to leave a review. We understand the impact that the branch changes are causing and apologize that you waited so long and weren’t helped. If you’d like to discuss the interaction in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 6060. We will give you a call within two business days. Thanks again for sharing. ^Heather

• M

  Marcus

  1

  extremely poor atm location can cause extended waits. Several times I have been unable to get the cash requested for withdrawal because “they are low”. Also, like many chain banks, they can no longer accept unrolled coins.

  Response from the owner

  Hello, Marcus. Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• D

  Dzina Rabtsevich

  1

  Bad! Appointed the apothecant at 4:30! I expected 30 minutes, as a result, at 5:00 I apologized and postponed the reception the next day! Irresponsible!

• D

  Darsh Patel

  1

  Really incompetent people working here. Making simple banking stuff way more complicated than it needs to be.

  Response from the owner

  Hello Darsh, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• A

  Arne Wax

  1

  The worst branch bank that I have ever encountered. It and most of the staff have no clue how to handle the public. AVOID at all cost.

• C

  Cody Smith

  1

  People here are rude, the bank manager is a tool I wouldnt come here unless absolutely need to

  Response from the owner

  Hello, Cody. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team