Suncoast Credit Union US, Dade City

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  sarah nelson

  1

  Rude representative. My husband went to atm to get some cash but the machine only gave 20 of the 80 he asked for. He went in side and signed in and lady offered assistance but when she found out we didn't have an account there she got rude and said call your bank it's their problem.

• B

  Barbara Davis

  1

  I attempted to contact this Suncoast Branch location in Dade City twice today. The first attempt, upon being transfered by a Representative from the main call center I explained my concern. As soon as I mentioned Shared Member Branching, the call disconnected. So I contacted the call center again and was again transfered directly to a branch representative. I again mentioned shared member branching and again my call was immediately disconnected. So I decided to drive up to the branch to get answers to my question and to attempt to process my transaction. I explained to the bank teller what I wanted to do. A cash advance transaction using (shared member banking) After the first supposed attempt, the teller then told me, she received a message (I had exceeded my cash advanced transactions) I was advised they (Suncoast) had no limit to the amount I could withdraw on their end. I then contacted my bank and was made aware of the limit amount on my banks end, and the necessary limit was increased, so I could complete my transaction. I then went back in and proceeded to make the withdrawal again. The same teller gave me the same excuse again, so I had her attempt the withdrawal for the maximun amount based on what my bank had said (even though the limit had been removed) she still gave me the same excuse. At which point I contacted my bank again and was told no attempts had been made by this financial institution at all. The funds were available, and the limit had been increased! What kind of monetary games is this Suncoast CU playing when it comes to shared member banking? If you don't have the funds to serve customers in this capacity or are no longer able to, due to Covid-19 or for whateve your reason is; then get off the list for Shared Member Branching/CoOps rather than waste peoples precious time. This is foolishness at its finest!

  Response from the owner

  Dear Barbara - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your name and contact phone number to: [email protected]. Thank you.

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  Theresa Duffy

  1

  I'm REALLY disappointed with the Branch Manager from the Dade City Suncoast Credit Union as he's supposed to be setting an example for not only his co-workers but customers as well. Am so angry that I had to take time to cool off before writing this review. Went in yesterday to open a 2nd checking account and he was the only associate available to assist me. After explaining why I was there, he asked for my membership card and opened the account without verifying the name on the membership card to my ID card. I can't stand the attitude of some of the associates at the Eiland Blvd. branch but at least they asked for BOTH cards no matter how many times I go in there. Will never go back to the Dade City Branch again

  Response from the owner

  Dear Theresa - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We value you as a member and would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your name and contact phone number to: [email protected]. Thank you very much.

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  Dennis Copeland

  1

  Suncoast is a joke! They pay staff to do nothing, when you are trying to receive information or print outs in regards to your banking information they want to brush you off and try to explain how you can do it yourself. I am capable of printing a piece of paper. You expect a bank that you do business with to be of some convenience but apparently the joke is on anyone wanting to do just that. So much for being loyal for 30yrs! This will be the last time I deal with Suncoast beware of this institution this is not the first time they have dropped the ball but one of many. Don’t expect it to get better because it has only gotten worse.

  Response from the owner

  Dear Dennis - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please send us an email with your contact information to: [email protected]. Thank you.

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  victor lewis

  1

  My mother passed away. They seemed nice.i went to open the account. I didn't have all the paperwork. Went back the next day. The manager asked for my paper work . He was rude to me. I have been divored,lost my mother 3 days ago,lost my uncle to covid 19 and my aunt and other uncle have it now. So yes this bank I will never bank at ,ever. No wonder my mother complained about them . Bye the way I went to san Ann credit union it took less than 20 minutes to open and they weren't rude to me

  Response from the owner

  Dear Victor - Customer service is a top priority for us and we are sorry to hear that you did not experience the level of service that we strive to provide our members. We would like to learn more about your interactions with us. Can you please send us an email to: [email protected] with your contact information? A member of our team will reach out to you. Thank you.

• R

  Ray Plays

  5

  I lost my debit card the other day and so I called up, got my old one cancelled and I went in and got a new one right away. Other banks would have made me wait 7-10 business days for what they did in 2 minutes. They really want to help those who use their services and it's an amazing breath of fresh air.

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  Danny Beaver

  5

  Best banking experience I have ever had. Employees are very knowledgeable and caring about your needs.

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  Victor Lewis

  1

  Far as me talking a out it. I would really not want to ever step foot inside your bank ever again. I no longer trust you

  Response from the owner

  Dear Victor - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please send us an email to: [email protected] with your contact information. A member of our team will reach out to you to learn more. Thank you.

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  Melissa Gordon

  5

  I love the tellers being there and electronic until 7pm.

  Response from the owner

  Thank you, M G, for your 5-star review and for taking the time to share your positive experience with us. We truly appreciate it!

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  Rhonda Freed

  5

  Friendly tellers and wonderful banking experience.

  Response from the owner

  Thank you, Rhonda, for your 5-star review. We truly appreciate it!