Suncoast Credit Union Aidan Ln, North Port

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• D

  Dolly GeiserSummers

  3

  I actually like suncoast. Most of the employees are very nice. The reason I’m giving it 3 stars is because of the atm. I work weekends and every weekend when I try to deposit my earnings at the atm it’s ALWAYS full. This means I have to make a special trip out on Monday morning to make that deposit. This has been an issue for several years. I know I’m not the only one who has this issue. I’ve been told I can go to the port Charlotte location to make the deposit but honestly that’s not a solution. The solution to this problem would be have a second atm (even if it’s a free standing inside the building) or have Saturday hours (like all the other banks). Most Monday's I don’t need to leave my house but because of your failing atm I have to make a trip out and now with gas prices nearing $5 a gallon it’s even more frustrating.. I’m actually considering changing banks.

  Response from the owner

  Dear Dolly - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your experience with us. We would appreciate the opportunity to speak with you to learn more. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

• P

  Patti Abend

  1

  Second month in a row when money is just missing from my account. I balance my account every day. First time missing 20.00, spoke with Suncoast got no help. Now this month my account is missing 100.00. Is anyone else experiencing this.

  Response from the owner

  Dear Patti - We sincerely apologize for any inconvenience. We value you as a member and would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your full name and contact phone number to: [email protected]. Thank you very much.

• S

  Scott Bouchard

  5

  Very professional great service we had a small bump on a loan process and Ashley Straka was amazing at getting it all worked out for us Thank You Suncoast North Port

  Response from the owner

  Thank you, Scott, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Ashley may be recognized. Thank you for being our member!

• J

  Julissa Lopez

  5

  I love my suncoast agent mainly Ashley Straka they always go above and beyond for the client

  Response from the owner

  Thank you, Julissa, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Ashley may be recognized. Thank you for being our member!

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  Tara Batori

  4

  Everyone is always so helpful and nice inside the bank. I can’t say I ever received bad customer service. I wish their ATM was more reliable or they had more than one since it’s a busy branch. Also if the coin machine worked more often that would be nice too.

  Response from the owner

  Thank you, Tara, for taking the time to share your positive experiences with us. We have shared your ATM feedback with the appropriate department as we are always looking for ways to improve. Thank you for being our member!

• H

  Hector Serrano

  5

  My favorite bank of all personal and business , great agents mainly Ashley Straka

  Response from the owner

  Thank you, Hector, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Ashley may be recognized. Thank you for being our member!

• A

  Andrew Gutierrez

  5

  Great customer service. Excellent staff. Helped me with everything I needed.

  Response from the owner

  Thank you, Andrew, for your 5-star review. We sincerely appreciate it!

• B

  Bromeliad Babe

  1

  *UPDATE* Suncoast reached out on a comment here to email them, so I did. I still have not received a call. Went to Chase across the street and secured a business loan on the spot. ___________ | Havent even been to this location, but after speaking with someone on the phone from Suncoast, she tried getting me on the line with someone at the NorthPort location, we both waited 30 minutes and she said she would have someone from Suncoast call me since it took forever, nobody ever called me, I also inquired online about opening a business account a week ago and nobody reached out. They obviously do not want new customers.. I will look elsewhere. DONT BANK WITH SUNCOAST YOU WILL NEVER TALK TO A PERSON

  Response from the owner

  Dear Bromeliad - Customer service is a top priority for us and we are truly sorry to hear that you did not experience the level of service that we strive to provide our members. We would appreciate the opportunity to learn more about your interactions with us. Please send us an email with your name and contact phone number to: [email protected]. Thank you.

• A

  Amy B

  1

  Staff needs better training!! We've been members at this location for the last several years. On Monday (while paying car loan at the window), I was told my Husband must come into the branch to sign a form for auto-pay. I told them he works the same business hours and was then given the hours to the Venice branch. He tried getting to that branch every day before 530p and finally made it today, Friday. The tellers boyfriend was inside the Venice branch telling her he was sick with Covid!! When my Husband told her why he was there, she tapped a couple of keys on the computer and said you're all set! He said 'so I didn't have to sign anything?!' She said 'no, that could be done online or over the phone?!!' Thank you for SO much aggravation and for the exposure to Covid.

  Response from the owner

  Dear Amy - Customer service is a top priority for us and we are truly sorry to hear that you did not experience the level of service that we strive to provide our members. We would like to learn more about your interactions with us. Please send us an email with your name and contact phone number to: [email protected]. Thank you very much.

• C

  Chris Friend

  1

  If I could give the North Port branch it would be a negative 5. But I can’t. The North Port location has a manager that is clueless, tried to use this location but was unable to when we were skipped over after we were told to wait in our car. Others walked right in and were taken care of. all the manager would say “what do you want me to do”....and no offer to assist other then it would be another 30 to 45 minute wait. I Reached out to member services and filed a complaint to be escalated to the VP. After this situation I was ready to close all of my accounts....but we went to the Pt Charlotte branch and were treated as we should have been. I would give the Pt Charlotte branch and member services 5 plus stars. I will never go to the North Port location again. I have been in customer service over 30 years and never treated anyone with a little respect as the North Port branch manager.

  Response from the owner

  Dear Chris - We sincerely apologize for this experience. We value you as a member and would appreciate the opportunity to speak with you to learn more about your interactions with us. Please send us an email with your contact name and phone number to: [email protected]. Thank you.