SouthState Bank 3rd Ave, West Point

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• D

  Daniel Maldonado

  1

  Terrible, avoid at all costs. Customer service is underwhelming, they will change account settings like overdraft protection without your knowledge or consent, are never available, and are overall irresponsible with your account. Save yourself the headache and go to another bank.

  Response from the owner

  Daniel, we value your opinion and appreciate you taking the time to share your experience. We are happy to have the local management contact you to discuss any issues you are experiencing with your account. Please call 855-863-2265 or email us your contact information at https://www.centerstatebank.com/contact-us/ so we may have a team member reach out.

• D

  DeAnna Wright

  1

  Charter bank was a great bank, this new system, owners, online, rates, sucks. I have been a customer for over 25 years. My parents helped start the bank & I wish I'd taken dads' part now. The service is lousy. No one knows anything. I am trying to find a convenient bank and "loose" this crooked place. My money market dropped to about 1/3 of the interest I did get which was not enough to buy a burger. They said, we won't change. They changed the first day. I knew everyone who worked at the branches, that changed right away. I wish whoever took my stock and voted for them had a foot up their ****!

• J

  Jorge Hassan

  1

  If you're looking for a mortgage, this is not the bank to go to. What bank in 2018 does not allow you to make a mortgage payment online, and only accepts payments at their locations or through snail mail? You can't even call to make a payment over the phone. Seems like something small, but when you live in a time when hardly anyone writes checks, it's a big inconvenience. They're definitely in the dark ages as far as technology.

• A

  Austin Love

  5

  Staff is much more polite than the Charter bank in Valley

• E

  EMILY MEDLIN

  1

  Bring back Charter Bank! This centerstate is horrible. Worst business ever! Gonna be switching banks now.

• J

  Juenicipal lowe

  2

  staff are wonderful but the branch manger is rude and very smart mouthed

• E

  Elizabeth Thompson

  1

  Good luck getting someone to answer the phone.

  Response from the owner

  Elizabeth, we are so sorry you were unable to get someone on the phone. We understand how frustrating and inconvenient it is when you can't get in touch with your banker. We have a team of customer service specialist available at 855-863-2265 (Mon-Fri 7am – 8pm, Sat 9am-3pm EST), or you can call your local branch in West Point, GA at 706-645-1391. If you are still unable to reach someone you can email us your contact information by using our help link on our website.