TitleMax Title Loans S, Lanett

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$2500

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• H

  Heather Winston

  2

  First time going thru them, process smooth but the customer service is bad. They will run you up like you the only customer. I paid off within 2 months got another installment but before it was paid off my car was totaled, they procrastinated getting the proper paper work to the insurance company, I had to call corporate then they wrote it for way more than what I owed, . They waited and waited to illegally had late fees or such other fees, and to run up the balance on the loan instead of promptly providing what was need to the insurance company so that they could pay them and myself. Called me for a payment knowing the car was totaled and had the nerve to get rude attitude with me, I did my part by telling my insurance about the loan but I had to call corporate them, I guess if I hadn't of called corpthey would of kept waiting till fees ate up my part of the insurance check I'm pretty sure that's not legal, but good luck to any future prospects.

  Response from the owner

  Hi, Heather. We are sorry you didn't have a pleasant experience at TitleMax. We would like to learn more. Feel free to reach out to us at 1 (800) 804-5368 so we can get more details about your situation.

• A

  Andria Taylor

  5

  Mr. Chip was very polite, professional, & helpful. He helped get us what we needed & he even stayed after closing to get it finished.

  Response from the owner

  Hi, Andria. Thank you for your feedback! We train our teams to provide excellent customer service. We appreciate your business.

• B

  BreAnna Turner

  5

  Ms. Tabitha was very professional today, and she held conversation while we waited… she was very sweet and helpful.. She deserves a raise most definitely!!!

  Response from the owner

  Thank you very much for your rating, Breanna. We are glad you had a pleasant experience.

• L

  Lori Taylor

  5

  Chip was an outstanding person to work with . He was polite and curious and helped me accomplish what I needed . Keep him he is a good one .

  Response from the owner

  Hi, Lori. Thank you for your feedback! We train our teams to provide excellent customer service. We appreciate your business.

• Y

  Yasmeen Bailey

  5

  The company is great! I went in today and my experience was very quick and easy! Walter Chance assisted me in getting my title loan completed. He was very friendly and professional! I will be recommending all my family and friends should they need any services! I couldn't be more pleased! Thanks again for excellent customer service and amazing quality service! My kids are going to have a great Christmas! Happy Holidays, Enjoy!

• b

  brian taylor

  5

  Thank you chip for the outstanding service. You went out of your way to be very professional, polite, and helpful.

  Response from the owner

  Brian. Thank you for taking the time to submit a review, we really appreciate it!

• A

  Amber Smith

  5

  I had a great experience here, the people are great! Crystal helped me she was very friendly and welcoming, answered all my questions with a smile ! I would recommend going here any time. Thank you very much!

• L

  Lisa Whatley

  5

  Great service! Wonderful staff! This is a great place when you need some extra cash. Chip is so easy to work with, and he answered all my questions. Thanks!

• S

  Scott Lowery

  5

  Chip was extremely helpful and very knowledgeable about everything. He was able to get me in and out in no time was very personable. Highly recommend!

• K

  Kyani Davis

  5

  Great experience. Kyneshia was very helpful, energetic and willing to assist me the best way possible. Great customer care at this location.