SouthState Bank N U.s. Hwy, Moncks Corner

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• S

  S K

  1

  I tried to leave a detailed log of events, but Google has a limitation on characters and I must summarize more than I like so please excuse my brevity. For the record, I've used internet banks for 15 years and my business is largely online and I utilize a UPS store for mail and business address. All of this becomes an obstacle.. * Friday 10:00am - my family member is to send me two wires, one to my business account and one to my personal account. She arrives at the bank to do so and makes a payment of $60, $30 for each wire fee. * Friday 4:12pm - six hours have passed and I receive a call from a lady that leaves me a terse and cryptic voice message: "Bob, give me a call back at 843-xxx-8091." I receive marketing and robo calls every day and I nearly deleted the message and blocked the number assuming it was a spam message. I called my family member to see if I should be expecting a call from the bank since the wires hadn't been received yet and she said yes, the bank just called her and then was calling me to verify some information. I assumed they just wanted to confirm the account numbers were correct, which is proper due diligence for wire transfers. Ms. Bank Lady, who I assume was the manager or person in-charge of sending wires, then called my sender/family member back after speaking to me (by now it was closing in on 5pm) and said they had several "red flags" with me, including 1) the business address I gave didn't match whatever address they were expecting 2) they thought it strange that I didn't use banks in the town that I lived in. 3) some Google search Ms. Bank Lady did of me or my business showed a storefront (which is correct by the way.) Ms. Bank Lady's terse and distrustful tone was used with my family member as well, apparently, which is surprising since she's a customer there and it's her money that's in question. Bless my family member for apologizing to Ms Bank Lady on my behalf that my address and/or banking situation doesn't meet her expectations. She then begrudgingly 'agrees' to send one of the wires before the bank closes and so I never received the money at all that day, nor over the weekend, and then she suggests my family member must come into the bank again on Monday to further apologize before sending the second wire to my business. However, when she arrives she's told they can't send that wire (insert whatever explanation here). So, we are out $30 for that because they didn't refund for that wire and we received cashiers checks instead (typically costing $2-3 each at any other bank). *Concerns: 1) wires must be treated with urgency - if they aren't followed-through within a couple hours, that's a major performance issue, especially considering the high fees paid for them and the time-sensitive use case for wired funds 2) a terse and distrustful tone by a bank representative to customers is never acceptable, full-stop, even if they view you as a criminal (as this one apparently viewed me) 3) it's never required that you be in-person to send a wire-I've been sending them for decades 4) some banks explain away poor customer service with draconian KYC laws under the pretense that they are "protecting themselves and the you, the customer". In this case, the bank was uncomfortable with my choice of banks, business address, whatever. It's unfortunate that KYC laws have made pedantic cops out of banks, reducing customer service and impairing the ability for legitimate people and businesses to trade with one another. If you are considering working with this bank, you might consider closely that they apparently aren't comfortable with you trading with internet-based enterprises or businesses that predominately function online as I do. My perception is they aren't used to people who aren't living, working and trading with others within the immediate local area and that precludes anyone like myself.

  Response from the owner

  Thank you for bringing this situation to our attention. We’d like to connect you to a banker to discuss futher. If you’re willing, please send an email with more details about your experience to: [email protected].

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  Adrianne Lambright

  5

  Wonderful group of employees at this location. Everyone is so polite and hospitable!

  Response from the owner

  Thank you for the review, Adrianne! We at SouthState Bank pride ourselves on having a friendly team and we are so happy the Moncks Corner team was able to assist you!

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  Beast TheKitten

  1

  I'm a little confused as to why your branches are closed on Saturdays STILL. I work fulltime during your banking hours during the week. So I've always gone on Saturdays. In the beginning of Covid I understood. But now??! My child can go to school and I can go to doctors office but I can't bank Saturdays??! Or go inside to discuss possibly acquiring a mortgage? Guess it's time to find a new bank.

  Response from the owner

  Hi Maggie, we value you as a customer and appreciate you taking a moment to write a review. We will share your feedback internally, but we'd like to have a banker reach out to discuss your concerns further. Can you please send your name and contact information to [email protected] so we can have a member of our team give you a call?

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  Nick Carter

  4

  Don't use the ATMs to deposit money all I can say

  Response from the owner

  We value customer feedback, Nick, and we appreciate bringing this to our attention. If you still need to speak to a banker, please send an email to [email protected].

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  Michael Knight

  5

  Thus far I have had no issues with this bank. The service has been great and the people friendly. I have sat down with them several times to discuss accounting issues and they resolve the issues in no time. I would recommend them, but only for standard banking (due to not using them for business, so no experience to justify a detailed review)

• S

  Shannon Summer

  1

  I will be leaving this bank. I'm a poor person. I have a hard time keeping any money in the bank to begin with. But I tried with their "round up to save" savings account program: every time I spent money from my checking, the amount was rounded up to the next dollar and that difference was put into my savings account. I had maybe $12 in it last week when they charged me a $15 service fee for not having a $200 balance - which is a totally new policy of which I was not aware. So now I owe them money. Not a nice way to start the day. I'll definitely be looking for a new bank because I can't afford to pay for their whimsical policy changes.

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  Eric Taylor

  1

  Not a good bank for a small business. They cap your limit on CC spending to 2.5K a day. When calling into the bank to ask for a spending limit increase, the process can be a very daunting task. Applied for a permanent increase, and get declined. I have several personal accounts with this bank, and on a personal accounts side its a great bank. Just keep your business accounts out of these guys. With the policies in place, they are stunting the process for a small business to grow.

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  Jodie Louise Grainger

  1

  I have had my account here for so many years but I will be there to pull all my money out today if possible they have charged me $36.00 overdraft 3 times my check didn’t go in til this morning and they charged me for the 3rd time this morning last time I check overdraft fees occurred every 5-7 days but SouthState has been taking the $36.00 every 3 days I will moving my money to another bank this is ridiculous

  Response from the owner

  Hello, Jodie. We would certainly like to connect you with a local banker to discuss your overdraft fees. Please email your preferred contact number to [email protected].

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  Dee Ree

  1

  The drive thru takes way too long. When are they going to let us back in the building? You can practice social distancing there and wear a mask.

  Response from the owner

  We value you as a customer, Dee and understand the desire for lobbies to re-open. South State is working to ensure a safe environment for all as we reopen branches, and we will communicate with customers when we're ready to do so. If you’d like to speak with someone directly to discuss your concerns, we are happy to have a banker reach out. Please email your name and contact information to [email protected].

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  Nathaniel Brown

  5

  The ladies of SouthState Bank are really nice.They're always nice and knowledgeable and they're foxy fine.😁😁😁