Hendrick Toyota North Charleston Rivers Ave, North Charleston

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  Morgan Ihnen

  5

  Katrina was absolutely amazing! I didn’t feel hassled to get into anything I couldn’t afford. And I have two young kids in the middle of a pandemic, she helped me over the phone so I didn’t have to go in and wait for hours while the process was being done. I will be going back to her again when it’s time! Hands down 5 out of 5. 👏🏻

  Response from the owner

  Morgan Ihnen, thank you so much for your high rating!

• K

  Kirk Eiring

  1

  I will not name anyone specific. So the salesman was great and did an excellent job but when I was passed over to finance is when it fell apart and don't want to go in great detail other than a bad experience that I had to get an attorney involved and my trade in was late being paid off so I am out another car payment because of this. And the matter is still not resolved . I truly wish that I would not have purchased the oil change promotion because I had never planned on returning to this establishment

  Response from the owner

  We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

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  Tee Staff

  5

  Larry was a great representative. Friendly, and knowledgeable. He got me in and quickly.

  Response from the owner

  Tee Staff, we're glad you had such a wonderful experience with us!

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  Howard Hardee

  5

  I had done my research on several makes of automobiles before I went to the first dealership. I have zero value for some of the old school techniques that can make car buying so unpleasant. Hendrick Toyota does business the way I like. No games, just get down to business and reach a deal if you can. We were far apart but got to the right place quickly. My salesperson ,Daniel Robbins, was honest, straight forward and very pleasant to work with. He offered other ideas as we went along and I ended up in the perfect vehicle for me at a price that was fair. They know how to run a dealership! They cover everything, including a very nice cafe where I had a great breakfast while waiting for my car. Everything is upscale and very professional. I highly recommend their dealership and the cars they offer.

  Response from the owner

  We're very glad you enjoyed our Cafe and your buying experience and we cant wait to see you again for your next service!

• E

  E J (Signularity251)

  3

  I'm a regular customer and have been selecting this location for my regular maintenance for the past 4-5 months. I came in today to get my regular oil change and tire rotation and was meet with less than satisfactory customer service. When I came in for my appointment, I waited by my vehicle for a bit, a few employees stood over by the table and went off to, from what I assumed, do other task. After waited a bit, I while went inside and had a seat, where I was still over looked. It wasn't only myself that experienced this both to other customers. I've had great customer service here before and that is why I continue my business at this location. Hopefully, this is one time only experience.

  Response from the owner

  Hi Eric Jones, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We ensure that the experience you recently had was rare, and we hope to never provided you with that experience again. Please give us another chance to earn your business.

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  Anna Nash

  5

  Great experience! I saw the vehicle I wanted online, went in and test drove it and got a great deal. Everyone was so friendly and helpful. Not pushy at all. Bob was the best! I really enjoyed working with him.

  Response from the owner

  Anna Nash, thank you for sharing your positive experience!

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  Tristan DeJesus

  5

  I just wanted to say, this place stunned me. Working with Adam McIntyre was literally nothing but real, honest communication, he got me exactly what I wanted, worked with me every step of the way, and really changed my perception about salesmen at dealerships as a whole. The entire staff was so hospitable, so friendly and welcoming, and they did an outstanding job for someone new in town. I’ll be coming back here for my next vehicle, and Adam is surely the one to ask for if you want a truthful and superb sales experience.

  Response from the owner

  Hi Tristan Dejesus, thank you so much for your positive comments about Hendrick Toyota North Charleston! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

• R

  RJ Rosenstein

  4

  I was greeted professionally upon arrival, and received great service from the dealership and Matt, the gentlemen who managed my service appointment. I give Matt a full five stars, but take one from the experience: someone’s car was stolen from the maintenance return area during my time there. Not comforting.

  Response from the owner

  Hi Rj Rosenstein, thank you so much for your positive comments about Hendrick Toyota North Charleston! We hope to be of service to you again in the future. Best wishes, Hendrick Toyota North Charleston

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  Bill Stevens

  5

  What a great Experience, Patrick Coleman and his team provided my family with 3 brand new 2019 vehicles and made it a great experience. Its nice to see people who really care about their customers and are committed to finding the best solution to this major purchase. Thanks Hendrick Toyota!

  Response from the owner

  Bill Stevens, thank you for sharing your positive experience!

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  LaToya McClain

  3

  I brought my car to the dealership to have oil changed and to have recall dashboard replaced but when i got my car back my aux wasnt working so i brought the car back the same day and had it fixed which my sales associate was very sweet and kind the entire time but when i went to leave again my radio had a lot of static in it so i returned the same day and the sales associate took the car to the service tech and he said there was nothing wrong which i know was wrong because when i brought my car there my radio was fine so i left and went to a stereo installation place and had them listen and they confirmed that something was wrong so i returned back to the dealership the same day and the service tech had nasty attitude but the sales associate still continued to have a smile on her face and remain calm and ensured me they would find the problem i refused to take no for an answer so i asked to speak with the manager and the manager heard the noise and found that my wires were touching from my speakers and that everything would be fine once he tape the wires up. thanks to the sales associate and the manager TOYOTA still have a customer because all it takes is patience