Pinnacle Bank Sheridan Ave, Cody

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• R

  Rob Lacitinola

  1

  My wife went in for a visit with a loan officer, she was as rude as they come- Terrible customer service. Went to another local bank, and had a great experience, so I closed my account at Pinnacle, and wont look back. The lady named Ann, said she has been in lending for 30 years, she should retire- She was horrible-

  Response from the owner

  Hi Rob, we’re sorry to hear this and have passed your comments on to management. We value your honest feedback and would like to learn more, in order to address issues, improve and assure we’re providing top-notch service to all. Please give Dusty Schutzman (Regional President) a call at 307.527.7186, to further discuss.

• B

  Brian Andrews

  5

  I honestly don't know where these bad reviews are coming from. We have used Pinnacle for years - ever since Shoshone First Bank became Wells Fargo (maybe 2009?). We have accounts for each of our kids, savings accounts, our primary checking account, and have taken out a car loan with Pinnacle. The service has always been quick, respectful, friendly, and professional. I have recommended this bank to others often. They are definitely one of the best in town.

  Response from the owner

  Thank you for your review, Brian. It means a lot to us that you’ve shared your experiences with others and recommended Pinnacle Bank to your friends and family. Thank you again for taking time to write this review.

• T

  ToriiPokemon

  1

  ATM only works about 25% of the time, I highly suggest banking elsewhere.

  Response from the owner

  Hi Torii – we apologize for the issues you’ve experienced with our ATM and appreciate this feedback. Will you let us know at which ATM location in Cody you’ve had trouble, and approximate dates and times, if possible. We will definitely look into this, and these details will help us identify the problem quicker and ensure it doesn’t continue. Feel free to contact Gil McEndree (Cody Market President), at 307.527.7186.

• T

  Truc V

  1

  They so disrespectful and lazy.They get angry when you asked them the questions and they couldn’t give you the answer and don’t want to do anything to help you.Do not do business with them otherwise you will find out when you close the account. I would give them the negative 10 if they have it😡😡😡😡.

  Response from the owner

  Hi Truc, we’re sorry to hear this and have passed your feedback on to management. Please give Dusty Schutzman (President) a call, at 307.527.7186, to further discuss.

• D

  Dean Minnick

  1

  They are disrespectful. The over charge to close an account or Waite so many months that's not right at all. The need to be shut down

  Response from the owner

  Hi Davis, we have passed your feedback on to the branch President, Dusty Schutzman. Please give him a call at 307.527.7186 to further discuss.

• K

  Kirenda Hendricks

  5

  amazing banking. they actually care about you and not your money