OneMain Financial Sunset Blvd, Los Angeles

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• P

  Paul Park

  1

  1. Bad Customer Service/NOT discuss about my Loan. Just my apply review and U cannot . I cant do anything....She said. OMG. I can get the loan the other way 2. Bad manner Agency staff/just Screaming and hang off the phone She s not ready to in Agency staff. Be ready 4 her. She need more trainning. NOT professional.

  Response from the owner

  Hello Paul and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• H

  Heather McClarrie

  5

  Ms. Sheila was absolutely amazing, she was professional, prompt, responsive, answered all of our questions and was truly an all around pleasure to talk to. When she couldn't speak with is Theresa did her best to answer our questions as weIl. My husband and I are thoroughlysatisfied and will definitely use their services again. I hope you all have a Happy Thanksgiving

  Response from the owner

  Hi Heather, We're happy to hear that your loan process went smoothly and that Sheila and Theresa delivered excellent customer service. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. Have a wonderful holiday. – LF

• D

  Diana Zhawn

  5

  I just recently got my second loan from One Main. Michael was the person that assisted me in the process, it was super easy, and he is super helpful and responsive. He is always on top of things. totally recommend this place

  Response from the owner

  Hi Diana, We wanted to take a moment to thank you for telling us more about your experience. Our goal is to provide excellent customer service – thanks again for the fantastic feedback! Best wishes -JS

• J

  Josh Kronick

  5

  Before I start laying down the proverbial 'meat' of my review/critique/feedback/testimoney, I'd like to state that I was not asked to do this review of my experience, nor did they request that I leave feedback for public consumption after I applied--and was approved and funded--for a personal loan with OneMain, by anyone with the company. There are not enough positive things to say about my experience with their reps/cust svc agents. I was referred to this company because another lending organization approved me and then denied me because my credit score changed more than 25 pts bergen the time they approved me and I accepted 5 days later... thats another story. OneMain asked for my details, e.g.: proof of employment/income/bank statements etc and started their review. Just a note: I have a vehicle repossession on my credit report that is showing as derogatory that was never removed as it was stated it would from the reporting agency. OneMain asked me about this and most lending companies would see this and not even hear what I had to say. OneMain did their due diligence. I have documentation to support everything I told them. They came thru in the clutch. I was approved and signing the contract the same day and had the funds in my account the next business day. They were helpful, kind, courteous and I dont know that there was anything they could've done better... besides offering to buy me dinner, idk? Lol. Definitely 5 stars all around. They helped me out when my first attempt with another well known lending organization was denied. Definitely recommend OneMain for anyone that needs to look at requesting a personal loan, or any loan for that matter. Appreciate you guys! Thanks again, Josh

  Response from the owner

  Hi Josh, Online feedback is valuable to us and we are thankful you took the time to let us know about your experience. Best wishes -JS

• W

  William Marshall

  1

  Horrible experience. Spent two days uploading documents for a loan. A loan that I was backing up with my car title. I gave them everything short of my blood type and at the very last second they inform me that my unemployment benefits cannot be counted as income. Thanks for nothing.

  Response from the owner

  We are sorry that we did not meet your expectations. Please call 855-663-6246 and have the reference number (printed in the letter sent with the decision) handy. You may also obtain a free copy of your credit report from the credit bureau listed in the notice within 60 days of receipt of the original notice. Thank you. – AS

• R

  Rafael Gomez

  5

  This was my first time applying for a personal loan and Stephanie was nothing, but amazing! She made all the terms and conditions clear and answered all of my questions. She even took the time to explain how can I get to my goal of buying a house one day and how to work on my credit. Definitely recommend this company and Stephanie Schafer.

• G

  George Hardison

  3

  My experience with One Finance was pleasant. The only hitch in the line was the FICO score, that was too high.

  Response from the owner

  Hi, George, Thank you for taking the time to provide your feedback. Various factors are reviewed while determining our interest rates — from your income and credit score to your payment history. Feel free to reach out to your loan specialist to learn more. – LF

• S

  Steve Martinez

  1

  I was 3 days late with my payment, and I had a Mike Watkins (probably a fake name) calling my place of employment saying he was returning my call. Which was lie! They act like greedy hustlers if they don't get their money exactly on the 1st! Looking forward to paying these scumbags off and having nothing to do with them.

  Response from the owner

  Hello Steve and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

• S

  Samuel Walker

  5

  They were so nice considerate and patient with me I really enjoyed the experience and I would recommend it to anyone of my friends or family members I had a wonderful experience with everyone thank you very much for your assistance and help

  Response from the owner

  Hi Samuel, Thank you for the great review! It was our pleasure to assist you, and we'll look forward to seeing you again. Best wishes, – LF

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  Gregory Miller

  5

  The customer service representative handled my request with expertise and efficiency. The quality of service could not be any better. They satisfied all my needs. I owe them a big thank you.

  Response from the owner

  Hi Gregory, Thank you for your kind words. We are delighted to read your review! Best wishes -JS