Mariner Finance Sundance Pkwy, Round Rock

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$2500

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• F

  Fay

  1

  This "business" doesn't even deserve the one star that I gave. What business sets up a call back time, only to place you in the que with everyone else, then send you to voice-mail after 40 minutes holding?? I work in customer service, when i set up a call back time and day, I call them and talk to them. They don't wait, which is the whole purpose of setting up the call back. I called two different numbers several times and never reached ANYBODY. Today was the last straw. Twenty minutes into the hold, I was caller number two (down from 9), but the call was NEVER picked up! I got the dreaded voice mail message! As I type his review, I am at 30 minutes holding, and i don't expect a human to actually answer this call; great job Mariner Finance at delivering exceptionally horrible customer service. I don't need your money THAT bad. You guys are a waste of time.

  Response from the owner

  Fay, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• J

  John Salamone

  1

  Been trying for a week to get a human, have left a message every day for call back. Final straw was today, sat for an hour in queue only to be sent to an answering machine when my number was up. I'll be going elsewhere for a loan it seems.

  Response from the owner

  John Salamone, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• T

  Teddy DiBartolo

  1

  I applied for a loan and was told that I was approved for $2600. They had me sign the contract. Then I received an email stating I wasn't approved.

  Response from the owner

  Teddy DiBartolo, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• D

  David Linzey

  5

  Visit was for a small loan to fund a weekend getaway and pay the taxman. Despite being understaffed, the young woman and her manager were both professional, caring and motivated to help! Very responsive and respectful of my time.

  Response from the owner

  David, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• M

  Mandi (Mandy)

  1

  Horrible at answering phone calls. It doesn’t matter what time you call. You wait for 40 minutes or longer just to be sent to the voicemail. You leave a voicemail and never get called back.

  Response from the owner

  Mandi (Mandy), we apologize that our branch did not meet your expectations. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• J

  Joseph Mangauil

  5

  Outstanding financial assistance from the manager & staff. "I am very satisfied with the outcome." Thank y'all now & have a blessed day!

  Response from the owner

  Joseph Mangauil, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• C

  Chelsea Bauer

  1

  Will never do business with this company ever again. Trying to sell my car that I have a title loan with was like pulling teeth. Their 10 day pay off doesn’t provide details car companies need and don’t even have a header on it. When I finally got fed up asked for a manager over the phone to be hung up on. Called back and the same women answered I right away ask to speak with a manager that I’m not messing around and I then got hung up again on. Had to call 8 times in a row for the second employee to finally answer my call. She was the only employee to not give me any attitude unfortunately she informed me the women who has been a nightmare is the manager. A manager hanging up on a customer irate or not is not okay I would lose my job if I did that at my company. Not to mention when I went to pick up a document they did not even say a word just saw me standing outside slipped the paper threw the door without even verifying who I was.

  Response from the owner

  Chelsea, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• G

  Guillermo Cervantes

  2

  Mariner has been there for me for the past 4 years. I've been happy with their service and their understanding nature when I encounter snags.

  Response from the owner

  Guillermo, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• M

  Marlon G

  5

  Great place for a loan. After you send everything online, once you get there the service is no more than 10 minutes. Unless you have a lot of questions, you’ll be in and out. Very convenient and the staff is professional. They looked out for me big time after I had last minute emergency!! Great people!!! Head there if you need some money real fast!!

  Response from the owner

  Marlon, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• R

  Ruby Villarreal

  5

  Great customer service and had no issues with requesting a loan!

  Response from the owner

  Ruby Villarreal, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.