Nyle Maxwell GMC I, Round Rock

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• T

  Travis Pollard

  1

  I've bought 2 vehicles from this dealership. The second one came with wheel locks, but did not come with the wheel lock key. I didn't discover this until I had a flat tire, which created a very frustrating situation. The dealer would not remedy the situation by replacing the key or providing a replacement set of wheel locks, instead offering a free oil change. They sold me a vehicle without the ability to change the tires. I won't be purchasing another car here. There are plenty of dealerships that will stand behind the cars they sell.

• A

  Aaron Hancock

  1

  WORST experience ever!!! This service department is HORRIBLE at communication. The techs never answer the phone or return messages, nor does the service manager. Without naming names, some service techs are worse than others and should not be in their role. Find another GMC dealership to take your vehicles to - this one doesn't care about the customer.

  Response from the owner

  Aaron, we sincerely apologize for our breakdown in communication. We recognize that this was a very frustrating repair with multiple parties involved from the insurance company to trying to obtain parts from the manufacturer. However, there is never an excuse for a lack of communication and we are working to improve our customer's experience. Sincerely, The Nyle Maxwell GMC Team

• B

  Brady Montbriand

  5

  Had a great experience with the Nyle Maxwell GMC service department. Service Advisor Todd Sloan did a excellent job and was informing and easy to work with. Excellent job.

  Response from the owner

  Brady, it’s great to know that Todd provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Take Care, The Nyle Maxwell GMC Team

• S

  Steven Carsno

  5

  Great service and prices. Quickest car buying experience I've ever had.

  Response from the owner

  We're glad we could make your vehicle-buying experience so quick and easy, Steven! Thank you for the glowing review and for trusting Nyle Maxwell GMC with your business!

• C

  Chris Jacobsen

  4

  Good service, friendly people and very helpful. The only reason for not rating 5-stars is that they never seemed to consider a courtesy vehicle wash which I am used to from other service places

  Response from the owner

  Chris, thank you for taking the time to leave us this review and feedback. We do strive for exceptional service here, and we will be sure to share this with our team. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Rick Wheeler - Service Manager - 512-244-8000

• A

  Andy Milligan

  5

  Jesse Martinez was great! Helped me and walked me through the entire process. Very pleasant experience. Will definitely come back next time I'm in the market for a new car.

• S

  Shannon Hewer

  1

  THE LIFETIME WARRANTY THEY PROMOTE IS A SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! my mother in law got a gently used car there 10 months ago. Recently it broke down so we towed tit there--and Nyle Maxwell gave her the run around. had us take it to the mazda dealership and they did diagnostics. the radiator malfunctioned causing motor to overheat, which warped the heads on motor. there was no bells or whistles to let her know other than when it "got hot" which is when she parked it where it died and had it towed. $8000.00 to fix. Nyle refuses to pay. The sweet people at mazda dealership felt so sorry for her by the way Nyle Maxwell screwed her over, they even dismissed the 500.00++ charge for diagnostics. They mentioned they have seen several things like this from Nyle Maxwell, even mentioned we should call keye news...They are crooks. This poor lady now is stuck with no car and ruined her credit. She bought used there due to the warranty they promote. we talked to BRYAN, our sales rep that sold us car. He said "well, I can get you in another car with $1500 down??" SLAP IN THE FACE!!! Same guy promoting some bullcrap warranty on all used cars sold there, who cant back it up wants to sell us another car??? DO NOT BUY FROM THEM. This all happened in Nov 2014, right before holiday. Happy Holidays nyle Maxwell, you should be ashamed!!!!!!!!!!!!!!!!

• D

  Donald Campbell

  5

  Came in without an appointment, but they were able to accommodate me for my oil change. They completed the service in less time they quoted me. Got what I needed done and was ready to go for the rest of my day.

  Response from the owner

  Donald, Thank you for the 5 star review! Please let us know if you need anything at all.

• F

  Felix Alvarez

  5

  Scott from service was extremely helpful and provided world class customer service! His assistance, knowledge and guidance was beyond tremendous!

  Response from the owner

  Felix, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Nyle Maxwell GMC, and we will certainly let Scott know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

• R

  Rosa Irlanda

  1

  If you come here to get service on your vehicle, reserve at least two hours of your time. I had an appointment for 9:30 and walked out at 12:30. I came in for an oil change and inspection. After I had been sitting with my toddler in their waiting area for about 2 hours and 45 minutes I was told that my air filter needed to be changed, so I agreed to have it done. Two minutes later someone else comes out to tell me that it'll take 45 minutes for the air filter to come in. At that point I decided to just leave. I will never come here for service again or to purchase a car.