Horizon Credit Union Depot St, La Grande

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  Tiara Brumley

  1

  Customer service is terrible. Press button after button to someday get transferred to a live person. Csr doesn't listen to what you're saying and "resolves" issues that have nothing to do with why you called. There are much better banks all over and online banking through Chase and such that don't charge outrageous fees, allow instant transfers so you don't pay overdraft charges when a mistake is made and actually accrue real interest. Even when you've had an account with them for years through Icon the rates offered on loans are laughable. This place is the worst place I've banked at since Bank of America in the early 2000's.

  Response from the owner

  Hi Tiara, thank you for leaving your feedback here. We want to make sure that you got everything resolved. Is there anything else we can help with? We are happy to have a team member reach out to you directly. If you’re interested, we would also like to hear more about your experience so we can improve upon our service in the future. If you would like to share more details with us, please email us directly at [email protected]. We hope to hear from you soon. Thank you.

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  Mike Nelson

  1

  Been a customer for years, finally got my stimulus check and manager said 5 day hold because all stimulus checks have already been issued. Didn't matter how long of a customer nor that i had payroll direct deposit. Don't make this mistake. Looking for another credit union. BTW, if they change their name to Frontier CU. Its the same bank.

  Response from the owner

  Hi Mike, thanks for leaving a review. Would you be willing to provide more detail around your experience in an email to us at [email protected]? We take your feedback seriously and strive to provide the best member service possible. Thanks again and we hope to hear from you soon!

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  Wendy Stauffer

  5

  I haven't been in contact with an actual person since Icon Credit Union merged with Horizon, but their services online have been handy and generally easy to use. I appreciated the communication during transition and was able to get help when I had questions. I'd use their services again!

  Response from the owner

  Hi Wendy, thank you for your kind review! We're happy to hear you have found the online services to be handy and that the transition communication helped things go smoothly for you. Please let us know if you think of anything we could improve going forward. Have a great day!

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  Shopmonatwith Me

  5

  Sydney is a rock star. Need a loan call Sydney.

  Response from the owner

  Thank you for taking the time to leave us a review! We are so thrilled to hear about your experience with Sydney. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to seeing you again!

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  Skyler Willis

  1

  Customer service is garbage! A truly trash company. I will no longer do business with such a low life company. I would highly encourage possible customers to look elsewhere.

  Response from the owner

  Hi Skyler, thank you for leaving a review. We're sorry to hear that you had a negative experience with our customer service. We take member feedback seriously so we can improve upon the quality of service we provide. Would you be willing to reach out to us directly at [email protected] to share more detail around your experience? We hope to hear from you soon. Thank you.

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  Dawn Phillips

  5

  I love how they are always there & willing to help they have awesome Customer service

  Response from the owner

  Dawn, thank you for the review. We sincerely appreciate your feedback. Thank you for being part of Horizon!

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  kelli smithe

  1

  Told me a letter would be sufficient proof of income then later told me it was unacceptable after and ran my consigners credit after already knowing they weren't going to approve me.

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  Nicole Schiller

  5

  Banked with them my entire life. Amazing team. Had nothing but great experiences. Would never leave.

  Response from the owner

  We're so glad to hear you're pleased with your experience with Icon Credit Union. Thank you for your input, rating and membership.

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  Tyler Kahut

  2

  Being a member of this bank I think I shouldn't have to pay to Cash my check....

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  John john Isler

  5

  421 SW Oak St., Suite 750, Portland, OR 97204

  Response from the owner

  Thanks for reaching out John however this is not a secure means of getting information to us. We highly recommend you delete this review and send the information with a brief description to [email protected] and we'll be happy to help.