Great Basin Federal Credit Union S Mccarran Blvd, Reno

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• S

  Suzanne Lewis

  2

  I have had a good experience banking here. Everyone who works here is delightful and so helpful. However, I was charged a foreign transaction fee of $75 after buying airline tickets. The price was shown on the website in dollars. There was no way I could have known about the fee. They called me twice and put too holds on because of the high amount, but the people who called did not tell me about the fee. So even though there is no way to tell if something is a foreign transaction, it is possible to be charged a fee.

  Response from the owner

  Hello Suzanne. Thanks for taking the time to share your feedback. We do value your membership so much and are pleased you've had good banking experiences with our service representatives. I'm really sorry to hear of the frustrating experience with unexpected fees. Foreign transactions, especially with online purchases are very tricky and we are sorry we could not help prevent it for you with the airline and I'm also sorry to hear that the airline did not disclose it clearly it seems. If you do purchase from foreign merchants often, I found this article very helpful: https://wallethub.com/answers/cc/foreign-transaction-fee-online-purchase-2140666974/ Thank you for your continued membership, Suzanne. If you wish to speak further with a manager, please call us at 775-333-4228.

• M

  Micahlash

  1

  I've been with Great Basin for about 8 years now. Always paid my car and loan payments on time and never had any issues. Since Covid I've been struggling to say the least and ONE late payment was all it took for Great Basin to become the most scandalous people I've ever had the misfortune of meeting. ONE late payment for my car in 8 years and they have since charged me over $1000 in made up fees and now my entire paycheck, over $900 and are now ignoring my calls and putting me on hold if I call them. I would think being with them for so long and never asking for anything would make them willing to work with me but no, they instead decide to make a rough situation even worse by literally stealing every penny I had to my name. They don't even bother pretending they're not, they just steal everything right in front of you and then laugh, knowing there's nothing you can do about it.

  Response from the owner

  Hello Micahlash. We'd love the opportunity to discuss with you further. Your cell phone mailbox is full, but we were able to leave a message on your home phone. We also sent a message via secure email. Please give us a call at 775-333-4228 or reply back via secure message at your earliest convenience. Thank you.

• W

  Will Tropf

  1

  Its thanksgiving week. My company sent my direct deposit check on tuesday cause thursday and friday are holidays. I signed in and saw it pending on tuesday. Here it is friday and great basin still hasnt processed it. I needed my check for gas and groceries to drive down to sacramento to see my family. Extremely diaappointed and embarrassed i have to show up empty handed to my parents house and explain why i dont have any of the stuff i was supposed to being. Thanks great basin!

• B

  Brandon Shaw

  5

  I've been a customer with Great Basin since I was 17 and there's a reason why. I was away out of country and due to a SNAFU with an unexpected payment from the wrong account I went to do 9+ purchases without realizing I was in the red and caused overdraft charges for each payment. Given I only was checking my account every week or so I was pretty damn surprised to see myself hundreds negative in my account. This was absolutely outside of my ability to pay, but after speaking to Patty, a senior transaction manager at Great Basin, she was able to reverse nearly all of them saving me literally hundreds of dollars without a problem at all. This is one of so many things this bank has done to go above and beyond for their customers, where a credit union treats their members like members and not as fee victims for money vampires whose names rhyme with "Wells Fargo" Plus if you lose your card they can make you a new one in the branch within minutes. How freaking cool is that! Seriously, can't recommend them enough. Plan to stay with them as long as I'm in Nevada

  Response from the owner

  Thank you for the review and recommendation, Brandon! That must have been surprising and a little scary for you! So happy we could help you get it squared away. Thanks for your loyalty and for taking the time to share your experience here! Have a great week!

• J

  Jarrod Placencia-Ramirez

  1

  Completely ridiculous union honestly. Worked for 2 weeks just to only receive less than a quarter of my check and wait 6 extra days to get my full checked "processed". Especially when their employees advised me to deposit my check with one of there co-ops to relieve full funds after one business day. If I can give this zero stars I would totally outrageous.

  Response from the owner

  Hello Jarrod. We'd love the opportunity to discuss with you further. Please give us a call at 775-333-4228. Thank you.

• G

  Gabriela Freeland

  5

  ,,,I'm banking with Great Basin 23 years,always polite,welcome,nice atmosphere,Coleen is great,helpful,helping bye phone,givime opportunity to be closer a my account,Laura she is wonderful,,all the crew are awesome thank you very kindly to all persons to take care me!!

  Response from the owner

  Thank you so much for taking the time to give us your feedback! We are so pleased to hear you have had a great experience, your comments describe exactly what we strive for in a member's experience. If there's anything else we can do for you, please feel free to contact us anytime.Thank you so much for your membership!

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  Christopher Smith

  5

  I am signed up with Consumer's Credit Union and use the shared branch feature via Great Basin Credit Union. Great service and a great service. :-)

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  Michele Chambers

  5

  The credit union is great. Everyone is friendly and they are much more reasonable than a bank

  Response from the owner

  Thank you for being a member, Michele!

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  Danny Caywood

  5

  Good people, polite, and always helpful. Thank you Great Basin Federal Credit Union.

• X

  X_Saleen- S351R_X

  5

  I love Audrey's professionalism and helpfulness. I feel comfortable coming to this bank.