First Interstate Bank Dickinson St, Miles City

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  Sandy S Carroll

  5

  Haylee and the other customer service staff at the Miles City branch have been absolutely wonderful at helping us change the signers on a commercial account. Every request is answered immediately and a solution is found. First Interstate Bank is slow actually processing changes as far as their software, which is slower than expected. For instance a Bill Pay check doesn't go out for almost a week. Things I expected to be automatic, are slower than expected for the bank to implement, withing their computer system. Haylee and the others customer service makes up for it.

  Response from the owner

  Thank you for the kind words, Sandy! We truly appreciate your business.

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  Sadie Hostman

  5

  I was on a mission to consolidate our vehicle, camper, and house loans into one location; we were able to do this with little to no issues at First Interstate. First off, we can make principal only payments on our loans here, which is big for me considering the credit union I worked at and that held all of our loans prior would not let us make extra principal only payments. Theresa (from the Billings branch) was amazing and incredibly helpful with our home buying process, as this was the first time my husband and I had ever done this specific type of loan. Krista dealt with us for two loans in a matter of 2 months and was incredibly fast and smooth with the process. After working in a financial institution for 3 years and moving everything from there to First Interstate, I can say that I wish I had gone through First Interstate from the start.

  Response from the owner

  Thanks for the review, Sadie! We're thrilled we were able to meet your needs and you had a great experience!

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  Austin Lott

  5

  I had an excellent experience with this bank, and the staff here. I was surprised to find that another local bank did not offer personal loans, and wouldn't even return a call. I was able to get the loan I wanted through First Interstate, with excellent customer service and communication throughout.

  Response from the owner

  We're so glad you had a great experience with us, Austin! Thank you for your review - we really appreciate it!

• D

  Dirte Sanchez

  1

  Nothing like fraudulent charges to allow this bank to get rich with overdraft fees. Will never bank here again and strongly suggest everyone of thier customers to find a different bank.

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  Leah Warner

  1

  Slow on home loans. Like 4-6 months slow. Unexceptable.

  Response from the owner

  Hi Leah, I'm sorry we weren't able to meet expectations. I've shared your review with the Miles City branch.

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  Lynette Ladd

  5

  The tellers are all so nice & so helpful

  Response from the owner

  Thank you so much, Lynette! We really appreciate it :)