Eastern Oregon Title, Inc. Adams Ave, La Grande

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• D

  DJ S

  5

  I often have to contact Title Companies in order to get information for Appraisals I am working on. Eastern Oregon Title has always been very fast in getting the information to me, and today was no exception. Thank you for the information that you provide me, and the speed with which you've provided it. I truly appreciate it! Dan

• H

  Henry Larson

  1

  Terrible customer service and ridiculous wait times. They have taken 8 WEEKS and they’re still not done with the home title. Our whole move (our buyers, they’re buyers, our new house, our cross-country U-Hauls, etc.) is being delayed, at our expense because these guys are being unreasonably slow. I work at a pizza restaurant and we will stay till 5am to get our work done when need be (5 days a week) for minimum wage, so there’s absolutely no excuse for EO Title to be taking this long for something so important as a home title. If you’re more busy, you work harder and longer to get the job done in a timely manner; you should never pass on the struggle to a well-paying customer. If EO Title wasn’t the only option in La Grande, they wouldn’t be in business because their service is this bad.

  Response from the owner

  Hi Henry, we are so sorry that your family members have had this experience with us. We were able look up the order you are referencing and we are happy to inform you that the report has been sent out today to the primary customer and should be reaching your family members shortly. We do apologize for the long turn-around times, as we are not happy with the delay either. Unfortunately, these delays are caused by increased workload and short-staffing. Many title companies are experiencing similar workloads and delays, and we are no exception. We hope to improve turn-around times soon, and if you know of anyone looking for a profession in escrow or title, please have them send a resume our way!

• J

  Jacob Frey

  1

  Where to start? On 10/31 I went to pick up a legal description for a property I am in the process of purchasing, and in attempting to pay I am told I need to go across the street to the GAS STATION to get change?! At that point I figured maybe someone had just not been out to get change for the day, not too big of a deal. What ultimately lead me to this review was the service I received at the drive thru window as I returned with my change. Never have I ever handed and invoice to a company and exact change for matching invoice and been told “I have no idea what you’re trying to do” Needed to vent, had to share. Hope this place makes much needed improvements with their staff.

• M

  Michael Stein

  5

  I had some important questions today for the Title company, and was connected to "Shem". He was patient & very helpful! Thank You!

  Response from the owner

  Thank you for your review, Michael! We appreciate you letting us know about your experience and we strive to make every interaction as great as yours.

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  Brad Jenkins

  1

  Very rude and not helpful Rhonde writes rude comments on statement then when you call to ask she gets all mad and hangs up. Have had no problems with anyone else.

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  Benjamin Walker

  5

  Oh boy. I don't know where to start! Everyone who works here is GREAT!