Cadence Bank - Evans Branch Washington Rd, Evans

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• K

  Kerry Jones

  1

  I am so over Cadence Bank! When I receive a check from a client, I use the mobile app to deposit it. Therefore, I stamp the check "mobile deposit" as per their request. Sometimes for whatever reason a check will not deposit showing an error, need darker background, couldn't read the check, etc. I also just take it to the bank, no problem. But today it was a problem. I was told they couldn't deposit it there since I had already stamped as mobile deposit. Keep in mind I explained it would not deposit using the app. I was advised to get another check from the client. This all happened at the drive-thru. I decided to go inside and handle it. I showed them the error when trying to deposit the check so the lady took the phone and tried numerous times, receiving the same error every single time. She claimed there was a glare in the pic of the check. She proceeded to walk around the room using different lighting to take the picture. She actually got under the counter to take the pic where there was no light. I ask her if she knew how stupid she looked and told her it's a problem with the app and no matter where she took the pic, it wasn't going to work. Again, I was only deposting it. They refused to take the check Bc it was marked mobile deposit. What good is a bank if you can't use it? It's their problem, not mine. I slung my debits cards to her and ask if she wanted to shred or should I? I left and after further thought, I went back and closed my savings account and advised them as soon as outstanding purchases cleared my accounts, I would return and close those accounts as well. I opened the account 25 yrs ago when I moved to this area and the Bank sold several times since then. Cadence bought it a couple years ago. They changed their rates, and things went down hill from there. Different employees all the time. I would not reccomend this bank for any reason! Just yesterday I received a call about a survey on their customer service which I declined bc I didn't have time. I really wish they would call today. I'll be going to Queensborough Bank next week as I should have already done a long time ago. I want to put Zero Stars!!!

  Response from the owner

  Hi Kerry, We are terribly sorry to hear that and apologize for any inconvenience you experienced. We’d like to get in touch with you. Can you please send your name and phone number to [email protected]? For your safety, please do not share any personal or account information via email. Thanks, LZ

• J

  Jarrod Adkins

  1

  Going to be closing out my accounts here. Currently in the second buy out this bank has gone through. The first one was a horrible experience and with having to change cards and account numbers. This one has our mobile app shut down, and they are not allowing access a new app until week later. Don't understand why this bank doesn't have stability.

  Response from the owner

  Hi Jarrod, I’m terribly sorry to hear you feel that way and apologize for any inconvenience you experienced. If there is anything we can do for you don’t hesitate to let us know or you can reach out to our Customer Service team at 800-636-7622. Our teams worked quickly to introduce our mobile app within a couple of days, so do let us know if you’re having any difficulties. We’re looking forward to what the future holds and we hope you remain a loyal customer. ~LZ

• G

  Greg Goodrow

  1

  POOR SERVICE AT DRIVE-THRU. SO I CAME IN ON CRUTCHES TO SPEAK WITH THE BANK MANAGE NICOLE CLARK. SHE WAS EQUALLY UNHELPFUL, THIS IS THE WORST SERVICE I HAVE EVER RECEIVED AT A BANK. STATE BANK YOU SHOULD JUST CLOSE THIS LOCATION OR FIND PEOPLE WHO ACTUALLY WANT TO WORK.

• B

  Bruce Saul

  5

  Best bank I've ever dealt with. Compassionate hard-working staff. 5 stars

• A

  Amy Snyder

  5

  Had many dealings with this bank. The staff has always been very helpful and kind.

• J

  Jeremiah Griffin

  5

  Always had good and friendly service at any branch I've visted