BMO Harris Bank US, Fox Lake

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• C

  Catfish

  1

  I was there at 9:03 a.m. on Tuesday all I needed was my card replaced (chip barely worked ). It took :45 mins to get a new card. HERES what happened ....after my old card was cut in half the computer stopped working and I could not get a new card until this was fixed first. The customer service person would not ask anyone for help even after I ask is there anyone here that can help? she stated "everyone is busy" . But she was willing to ask if I could come back sometime later that day. she restarted her computer after about :15 of saying " I don't know what happed". well after waiting for the restart and the staring at the monitor finally she decides to call the help center. another :15 mins goes by and I'm being kind on the 45 mins too.

  Response from the owner

  Hi James, thank you for providing us with your rating. If you have any additional feedback you can share to help us improve our customer experience, please email us at [email protected] and include your full name, phone number, and a brief description of your experience. We look forward to hearing from you! Thank you — BMO Digital Care Team

• K

  Kenneth Moe

  1

  Absolutely the worst chain of banks I have ever had to deal with. Iv cashed 6 checks with them and EVERY SINGLE TIME I have to deal with something different. First time wasn't too bad just took too long, did not ask me for more then one i.d then next week I'm asked for 2 forms of i.d whatever, I give them my company i.d that says the company name on it same as the checks they had to call and look stuff up and call again it took them 30 min to cash a freaking check. Are you kidding me, then week after I'm told I can't use the company i.d I have to use something else. I seriously do not know how the hell people bank here, If i was raised diffrent i would probably demolish EVERY KNOWN LOCATION.

  Response from the owner

  Hi, Kenneth. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our Fox Lake, IL branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• G

  Greg Geile

  1

  Hands down the most difficult and totally incompetent retail banker I have had to deal with. Being a private banking customer offers many services that are appreciated, however when a branch employee is unwilling to accommodate they are pointless. BMO still has my business no thanks to Josefina B from this branch.

  Response from the owner

  Hi, Greg. Thank you for taking the time to bring this to our attention. While we are glad to learn about your satisfaction with Josefina's service, we do apologize for the general experience you’ve had at our branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• r

  robert tiedje

  5

  On 4/28/19 I did a review of the worst bank I've ever dealt with, total advertising fraud and the worst customer service possible. With a 783 credit score i was told I don't qualify for specials. The bank personal was either rude or uncaring, other than Jim Johnson who seems to care but not much he could do about the false advertising and absolute lies their online loan specialists tell (Andrew Parent) for one. He will tell you whatever he thinks you want to hear then totally disregard and send you BS paperwork to sign. I made complaints to five different people who could care less. Then a Mr. David Colby called me re: my problem. MR. Colby is a VP of lending and a superstar in customer service. You would't think a VP would take time for a small loan $50k but my house is paid for and I don't owe anybody a dime so he knew there was a problem. Not only did he honor the rate and term he treated me like I was important. End result is I made the loan and when I walk in the bank i'm treated like a customer should be. They need big time help with customer service which Mr. Colby is working to correct. He works out of the Naperville office so if you have a problem, call him. (sorry Dave) I know your busy but there should not be one bad review for a bank that has the upper management Harris does. I'm a retired policeman who always treated people as I would want my family treated, everyone should practice that rule.

  Response from the owner

  Hi Robert, thank you for providing us with your feedback. We’re very happy to learn of your great experience. If you have any additional feedback you can share to help us continue to provide great experiences for our customers, please email us at [email protected]. We look forward to hearing from you! Thank you, BMO Digital Care Team

• E

  EricSam

  5

  Josefina Broglin best banker i ever had Absolutely brilliant work, every time when i come with my question she explain and repaire my issue perfectly and very fast! Thank you Josefine!!!

  Response from the owner

  Hi Eric, we really appreciate you taking the time to leave your review and we are glad to hear that you had a great experience! We will share your feedback with Josefina. Thank you, BMO Digital Care Team

• D

  Drew Oker

  1

  Id give a negative if I could! Rude and unhelpful, if you like being treated poorly for wanted your own money go to this branch. Ill stick to mchenry.

  Response from the owner

  Thanks for providing your feedback regarding your recent branch experience, Drew. We’re sorry about your recent experience and would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name, phone number, and a brief description of your experience, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. — BMO Digital Care Team

• D

  David Fleming

  1

  Just wanted to change so twenty's into hundreds, they kept stating policy that if no account too bad. They looked up and saw that my wife has a loan through them but that doesn't count as an account. I was the only customer so I guess I was bothering them.

  Response from the owner

  Hi, David. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• C

  Chris Robison

  1

  I've been at this place for years they suck I never had so many problems I've had another bank account for about 4 years and never had these kind of problems thank God I'm canceling my wife told me you years ago to cancel and I should have go to chase you won't have problems

• R

  Roy Jackson

  1

  Your hours are terrible they’re only open one it’s hard to get there and then when you get there there’s 40 people in line because there’s not enough people inside taking care of the people seriously thinking of changing banks

  Response from the owner

  Thanks for reaching out to us, Roy. We thank you for your feedback. We are aware that our customers may face different time constraints, and are working to ensure that our branch hours of operation are set at a reasonable time frame to serve all customers accordingly. Thank you, BMO Digital Care Team

• B

  Brandon DeVries

  3

  I have my business account through BMO and only the fox lake branch has a problem with finding my business by name.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Brandon. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team