All In Credit Union US, Defuniak Springs

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• D

  Dave Sanders

  3

  This Credit Union is very close to home; therefore, it is extremely convenient. I've been a customer about 8 months, so far so good. I just need to ask, WHEN WILL YOU FIX YOUR ATM??? If it starts working better (on a regular basis) maybe I can add another star or two!!

  Response from the owner

  Dave, Thank you for bringing this to our attention. We are sorry to hear about your experience and would like to discuss it. Please give us a chance to resolve this by calling 334.598.4411. Or, send an email to [email protected] with your contact information and the best time to call.

• J

  Joel Goodwin

  1

  Feel like your only as strong as your last visit. One cashier every time insist on ignoring my request of not putting money I'm wanting into my checking but puts into my savings. Today I made sure I specifically request it. Well apparently we don't care and do what we want. I'm tired of trying to check out and embarrassing being denied my card because people cannot follow the stupidest request.

  Response from the owner

  Joel, Thank you for bringing this to our attention. We are sorry to hear about your experience and would like to discuss it. Please give us a chance to resolve this by calling 334.598.4411. Or, send an email to [email protected] with your contact information and the best time to call.

• D

  Dawson Beale

  5

  My daughter and I were looking for a car for her and we stopped by AllinCU for a PAL. Jill went above and beyond to help us to secure a loan and work with the dealership to get my daughter a car. We could not be happier with the service we received!!

  Response from the owner

  We are so happy to hear this, Dawson! To thank you for being a loyal All In Member, we would like to send you a token of our appreciation. Please send your name and mailing address to [email protected]. We are thankful for you!

• C

  Chuck Willis

  1

  In 40 years of banking at several different banks, the location in Defuniak Springs, Florida was the worst customer service I have ever experienced. I would rather drive a 100 miles out of the way than to deal with that again. This is the first bad review I have ever written on any company.

  Response from the owner

  Chuck, Thank you for bringing this to our attention. We are sorry to hear about your experience and would like to discuss it. Please give us a chance to resolve this by calling 334.598.4411. Or, send an email to [email protected] with your contact information and the best time to call.

• T

  T Wilkinson

  5

  I just had the most awesome banking experience! As soon as I walked into the building I was promptly greeted and assisted by Leah. My mission was to open a new account quickly and without complications. Leah made this happen for me. She was so very helpful, courteous, professional, knowledgeable and informative in making my first visit uncomplicated by creating an amazing lasting first impression of this brand and this location. I will definitely pass the word out to my circle because these days customer service counts more than ever! The treatment I received today stands out as exemplary! Thank you so very much to Leah and AICU!!

  Response from the owner

  Thank you for trusting our Defuniak Springs branch!

• J

  Jackie Clemmons

  5

  I’ve had nothing but positive experiences with this bank. They go above and beyond with personal service. Leah is the best personal banker! She always looks out for our best interests!

  Response from the owner

  We are so happy to hear this, Jackie!

• A

  Arika Reger

  1

  There technology is always broken/not counting correctly and blame their customers for there machines not dispensing the right amount or not dispensing at all. Just today I went throughthe teller to pull money out and it was $20 short. The teller was eyeballing the envelope while I got my licence out.. and started asking me a bunch of questions about my job. So either their machine is broken or someone pocketed $20. I quite using the ATM completely because of this. Now I can't trust the drive through teller? If you have a choice do not choose this bank.

  Response from the owner

  Arika, Thank you for bringing this to our attention. We are sorry to hear about your experience and would like to discuss it. Please give us a chance to resolve this by calling 334.598.4411. Or, send an email to [email protected] with your contact information and the best time to call.

• K

  Kyla Alegata

  1

  I used their debit card to pay for something online and it was a scam. I filed a dispute, this awful bank made me wait 8 months just to tell me I cannot get my money back. I thought this was a good bank up until this. Nobody was really helpful in the situation. Would definitely not recommend this bank.

• J

  Jeremy

  2

  Was looking to purchase a vehicle for my business and was told they couldn’t do it as a business loan since I hadn’t been in business for two years but they could do a personal loan if I provided tax returns. I provided tax returns and they hit my credit with a hard pull (701 credit score). They then called back and said they couldn’t give me a loan because I hadn’t been in business for two years.... Wasted 3 weeks of my time. Now I’m going to have two hard pulls on my credit because these people have no idea what their rules are for loans. Used to be a decent credit union back when it was AAFCU.

• H

  Hannah Sefo

  5

  Leah Reed was amazing throughout the entire process of us getting a car loan. She would email me just to check in on me during my search for a vehicle, and even got me approved for a higher loan amount so that the loan would cover the tax, title, and registration fees of the vehicle I fell in love with. She made my first car buying experience amazing! She definitely went out of her way to make sure we were satisfied. Thanks, Leah!

  Response from the owner

  We appreciate your feedback and that you took the time to share it with us. Excellent member service is always our goal, and we are happy to hear that you've had such a great experience. Thank you for being a loyal member of All In Credit Union! We appreciate you!