ACE Cash Express Graham Dr, Tomball

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• T

  Tatelyn Rodgers

  5

  always cash here always good service

  Response from the owner

  We’re glad that we could help you ACE the day, Tatelyn! Thank you for being our consumer and for telling us about your positive experience at our store in Tomball.

• M

  Mariasol Reece

  1

  I came into this location a earlier today and even though the store was empty and the two women behind the glass where clearly not doing anything they were very rude and acted as i was bothering them. I sai hello with a smile but got none back. The big Hispanic lady sighed as she saw me approaching the window and huffed her way to me. I told her I had a refund from my insurance company, AAA insurance who use Bank of America, she looked at me and said "Well I'll have to call them to verify the check" . It was a bit odd to me that right away before she even looked at the check she said that to me like I was bringing her a fake check. Like most check cashing places every check must be verified but is usually done through their computer system. Of course I dont have a problem with her verifying the check but why was it the first thing she said to me before anything else? It was 4:40 in the afternoon so I reminded her that Bank of America is already closed, because if it was open I would have taken the check to them instead of this rude ace employee. She said, well I have to verify it anyways. And sluggishly proceeded to ask me my SS #. She added because I was a new customer I would have to pay an extra 4 or 3 dollar fee, seems unfair to target new customers with a fee for using them for the first time. I would assume like any other good company that Ace would welcome new business and perhaps give potential customers a deal. They dont. They penalize you for using their services for the first time. Walmart charges a total of $4 to cash a check under $1000. I had a $54 check, I asked for it back and took my check to Walmart where the service was friendly and they didnt have to call anyone. Dont go to this place there are way better choices.

• J

  Joe Bangs

  5

  I missed DeeDee, definitely my favorite at this store!

  Response from the owner

  We’re glad that we could help you ACE the day, Joe! Thank you for being our consumer and for telling us about your positive experience at our store in Tomball.

• N

  Natika

  5

  Elva had excellent customer service skills she went above and beyond to help me.. Thanks!!

  Response from the owner

  Your review made our day! Thank you for visiting our ACE Cash Express store at 1400 Graham Dr Ste D! We strive to provide a 5-star experience, and we’re happy to hear that we achieved that.

• A

  Ammar K

  1

  Rude and aweful staff. Especially the girl at front no professional courtesy, expression less and trying to sell business either way with tricky forms. I received moneygram money in money order form which can be cashed at any moneygram store. That lady charged me $50 just to cash the check. With all my financial info. Wasted too much time. The worst experience i ever had at any place. Never going back to this place because of this front office lady.

• J

  Justin Miesner

  5

  Happy every time I come in

  Response from the owner

  Your review made our day! Thank you for visiting our ACE Cash Express store at 1400 Graham Dr Ste D! We strive to provide a 5-star experience, and we’re happy to hear that we achieved that.

• C

  Cochise Gardner

  5

  Deedee was the best helped me withdraw quick and fast! I'll be back :)

  Response from the owner

  We’re glad that we could help you ACE the day, Cochise! Thank you for being our consumer and for telling us about your positive experience at our store in Tomball.

• F

  Fishing With J

  5

  Very Welcoming. Great Customer Service. Elva is always kind.

  Response from the owner

  What great feedback! At ACE, we are proud of the dependable, quality service that we provide. It’s great to hear that you were fully satisfied with your experience with us! Thank you for being a loyal consumer, Jorge.

• d

  denise tovias

  5

  Good customer service! Elva was a great help

  Response from the owner

  What great feedback! At ACE, we are proud of the dependable, quality service that we provide. It’s great to hear that you were fully satisfied with your experience with us! Thank you for being a loyal consumer, denise.

• R

  R Mrtin

  1

  Check cashing means you have money to cash checks. Have been there in atleast two I think three different occasions to cash a payroll check. Only to be sent after traffic an hour away to cash my check because she doesnt have any money in the store. Then why are you even open???