Fred Haas Nissan - Houston Nissan Dealership Tomball Pkwy, Tomball

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  Cyrus Hussain

  5

  I brought my dad in for a versa note and guess what Omer helped us find the best deal. Great customer service! I am a previous Fred Haas Nissan customer and I will always buy my cars from Omer Sharif!

  Response from the owner

  Hi Cyrus, thank you for taking the time to leave a review for us at Fred Haas Nissan. We're happy Omer was able to meet your expectations. We are so thankful for customers like yourself. If you're ever in need of more help, please let us know! John Hays IGeneral Manager | [email protected] | 281-516-6700

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  Jimmy White

  5

  Second time doing business here at Fred Haas Nissan. Kaylum is my go to sales person and Carlos is my Finance guy. They always make sure that the vehicle and payments are exactly what we need. This time they helped me get a Titan XD Platinum and It has all the bells and whistles I need ! After we finalized the sale the GM John Hayes came out and got in the back of my truck, in his suit, and showed me how to operate the Goose neck hook up !!! These guys are more than just associates, they are good friends of mine ! Thank you Fred Haas Nissan .. JW

  Response from the owner

  Hi Jimmy, thank you so much for your positive comments about Fred Haas Nissan and our team members! We will pass along your exceptional comments on to Kaylum and Carlos! It's experiences like yours that really keep us motivated! We really thank you for taking the time to leave such a wonderful review. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! John Hays | General Manager | [email protected] | 281-516-6700

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  Ruben Rodriguez

  1

  Was very disappointed with sales department. Tried to trade in Nissan Murano I bought there and was never offered the Family plan $1000.00 or $500.00 for trade bonus. Price on internet is not what they try to sell cars for add $2000.00 for wheel locks. They have turned to very shady sales techniques. I suggest you take your business elsewhere as I have.

  Response from the owner

  Ruben, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We have tried contacting you today, if you could please give us a call back at 281-516-6700. Thank you John Hays | General Manager | [email protected] | 281-516-6700

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  Cindy Collinsworth

  1

  I was very disappointed in the fact my maintenance plan shows in black and white under covered services that the cabin filter is covered. Also I realize the weather was bad but would of appreciated the interior be vacuumed!!

  Response from the owner

  Cindy, we apologize for the situation with with the maintenance plan, and we look forward to meeting with you to revolve the issue. See you today around lunchtime. Also, we will address the vacuuming item that you mentioned with our detail department. We apologize if we have caused you any aggravation, and we will be sure to vacuum your vehicle when you arrive back today. Thank you. John Hays | General Manager | [email protected] | 281-516-6700

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  Jose Arteaga

  5

  I can honestly say & reccomend anyone who is looking for a car or great deal go see Willie, This Nissan Dealership is the place to go. They will take the time to make sure you leave satisfied with your New Car.

  Response from the owner

  Jose, on behalf us all of us at Fred Haas Nissan, I would like to thank you for sharing this great review about our dealership! If you ever need any help, please do not hesitate to contact us. Thank you. John Hays IGeneral Manager | [email protected] | 281-516-6700

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  Autumn Mashue

  5

  My friend referred me to Omer Sharif. He is very knowledgeable, extremely personable and made the car buying experience seamless. I’m not a fan of haggling prices. I told him what I could afford and what I wanted before stepping foot in the dealership. He made it happen.

  Response from the owner

  Autumn , thank you for your kind review; we are happy to pass along your comments to Omer and the rest of the team here at Fred Haas Nissan! Please let us know if there is anything else we can do for you; we are more than happy to help! John Hays | General Manager | [email protected] | 281-516-6700

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  Vicki Fournier

  5

  One of the best service departments I've ever been to - it's nice to know that there are so places that know what customer service means. Haven't always liked to taking my car to the dealership for service, but not only are they friendly, their prices are very reasonable; example, I can get a synthetic oil change from them for about 1/3 of the price of a quick oil change place.

  Response from the owner

  Vicki, Thank you for your excellent review! We appreciate your feedback & are glad that our service department was able to exceed your expectations. We hope to see you again soon! Sincerely, John Hays | General Manager | [email protected]

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  Ken SpringTX

  2

  Dropped in to see a used vehicle from the net... I had to submit my license and nearly negotiate a price before I could even see the vehicle (can you say high pressure) and then wait for 30 mins to find out they couldn't find it ... And this was the only dealership of the 3 I visited that day in which I was NOT offered free water or popcorn but was "offered" the pay for version from the keyosk.. no water for free here guys... (Not that I needed it but it's the courtesy factor). Sales guy was nice... I would not consider this dealership to be as buyer friendly as the rest. Just my opinion and observation.

  Response from the owner

  Hi Ken, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 516-6700. We look forward to hearing from you. John Hays IGeneral Manager | [email protected] | 281-516-6700

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  Isi Figue

  1

  Paul Nguyen, the “sales agent” is an inconsiderate joke. I was interested in purchasing a truck posted on CarGurus, and soon became in contact with him. I sent in my questions/concerns, filled out an application form, and he got back in contact with me and we scheduled a consult to meet at 6 PM. Mind you, I am driving in from Pflugerville, Texas. Nearly a 3 hour drive there, and 3 hour drive back. Once arriving to the dealership, he comes out to “apologize” and mention he recently sold the truck I had just driven 3 hours to go purchase, but not to worry because he had “a lot” of Nissan Titans available I can take home instead? A normal, decent, agent would have contacted me the instant they sold the truck and would have informed me it was no longer available, instead of having me waste 6 hours of my day (and gas!) for no absolute reason. If the superiors allow the agents to do this to new clientele, imagine what kind of stuff they allow once you already have a debt owed to them. Buyer beware!!!!

  Response from the owner

  Isi, on behalf of the team here at Fred Haas Nissan, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your experience is unacceptable. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. Thank you. John Hays IGeneral Manager | [email protected] | 281-516-6700

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  Amber Poprik

  5

  I was in the market for a 2020 Nissan Kicks and Nabeel was wonderful in helping me find it. This was my first time purchasing a vehicle on my own and I couldn't have asked for a more smooth, relaxing process. Nabeel answered all of my questions honestly and directly and put things in terms for a first time buyer to understand. I will definitely be referring all my friends and family who are interested in purchasing a Nissan to Nabeel.

  Response from the owner

  Amber, congratulations on your new 2020 Nissan Kicks! Thank you for taking the time to write about your experience. It is wonderful to hear that Nabeel was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. John Hays | General Manager | [email protected] | 281-516-6700