Yavapai Title Agency E Gurley St, Prescott

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• R

  Robb Gordon

  5

  As a loan originator and investor I did a LOT of business with Yavapai Title in Sedona and Cottonwood. So when I purchased a home in Prescott I requested them. It was handled with no problem. I just did a refi. I asked the lender to use Yavapai Title. Big mistake. They set a signing appointment with me at noon on Friday February 4th. That morning they called to say they had a COVID exposure and had to close the office. They suggested a mobile notary. Cost was not mentioned. I knew it would cost them so I offered to go sign at a different Yavapai Title office. They said I could come on Monday. Unfortunately Monday is a busy work day. They said other offices were too busy. So they sent a mobile notary. I just got my settlement docs. They charged me $200 for THEIR problem. Then the lady Michelle was nasty with me while refusing the refund. Epilogue - I received a call from a higher-up at Yavapai Title today. He is making it right and was very apologetic. So I am changing my review back to what it was before this incident - 5 *

  Response from the owner

  Hi Robb, We are so appreciative of the opportunity you provided us to grow. Thank you for bringing your concerns to our attention. It is our goal to make sure that all of our customers have a smooth process and we do not like to hear that a customer is dissatisfied. We apologize again for any communication errors regarding this issue and hope that we were able to make up for it after speaking with you. We will be using this example as a learning opportunity for all of our current and future customers. Please let us know if there is anything additional that we can assist with. You can reach out to our counsel, your EO, or [email protected]. Respectfully, Pioneer Title Agency Customer Support

• H

  HalfPrice Taxes

  1

  On the day of closing, I arrived hours before my appointment to make DOUBLE SURE that I had a cashier's check for the correct amount. I was assured that it was correct. Hours later, my closing costs had changed, and I was required to get an additional $800 cashier's check. If someone had actually taken the time to speak to me when I first came in and double checked THEIR numbers, the mistake could have been prevented. Not good.

  Response from the owner

  Hello, We are so sorry that your closing costs changed unexpectedly at the end of your transaction. That is not the service that we strive to provide and we would love the opportunity to learn from our mistakes and prevent others from falling into the same situation. Please email us at [email protected] so that we may help you. Respectfully, Yavapai Title Agency Customer Support

• R

  Robert Henry

  4

  Diane did a great job handling the paperwork during the purchase of our home!

• C

  Cindy Luten

  5

  AWESOME FRIENDLY EMPLOYEE'S THEY GET THE JOB DONE FOR ALL YOUR TITLE NEEDS (: (:

  Response from the owner

  Hi Cindy, Thank you so much for the 5-star review! We are so glad you had such a great experience. Please let us know if there is anything we can help you with in the future! Respectfully, Yavapai Title Agency Customer Support

• C

  Cindi LaSalle-Shanks

  5

  Great service, experienced and polite staff

  Response from the owner

  Hi Cindi, We appreciate the high marks and the kind words. It is our goal to serve our customers with excellence and we are so glad that you experienced that! We hope to work with you again soon. Respectfully, Yavapai Title Agency Customer Support

• G

  Georgia Ayres

  1

  DO NOT HAVE ANYTHING TO DO WITH TITLE COMPANIES.

• V

  Valerie Moore

  4

  Title company with a good reputation

• K

  Keith Sagan

  5

  The most helpful people are here.