World Finance N Hwy, Florissant

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  Madeleine Pinkston

  1

  I came in on November 8th regarding a loan and was told to wait for the loan to be evaluated and approved. I did that, and today, December 14th. I received an email stating my loan was approved. I called customer service and it took forever to get thru to them due to high call volume, then they directed me to the Florissant location (which I went to on November 8th) and they stated my loan was approved in December 1st. I told them I never heard anything from them regarding my loan. I called the florissant store and assuming his name is Brandon, answered them phone. (I remember him from when I came in, he has locs and an attitude). I stated I called customer service regarding my loan and he asked for info to look for my loan and I tried to tell him that customer service told me my loan was approved on December 1st but I never heard from anyone until December 14th. He interrupted and quickly told me he didn’t have it and that I needed to call the nearest store because they might have it. I told him I came in on November 8th and then he finally found it and said that another worker there had contacted me and sent a letter. I told him that I never received anything. Not a voicemail or the letter (which must have been sent only 7 days after the 1st.) He kept stating that my mail box had to have been full but it wasn’t. He kept saying i’d have to go through the process again but that doesn’t make sense on their end. They didn’t leave a voicemail, never received a letter from them, then i’m just now receiving an email stating my loan was approved SIX DAYS after it expired. The worker(s) there are not professional, whatsoever(seen this in person and over the phone). Doesn’t make sense for them to contact me after my loan expired. Most definitely would recommend going to a different location or doing it online.

  Response from the owner

  Hi Madeleine Pinkston, We value your feedback and personal experience with us. You may reach us anytime at 1-888-378-3886 to further resolve this issue. Thank you again for your feedback. Sincerely, World Finance

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  Lea Girma

  5

  First i wasn't happy being told i needed a utility bill in my name to get the loan. Then they called me back saying 3 pieces of current mail. That i could do. The process took about 15 minutes. I walked out the door with funds on my debit card moments later. Very satisfied as i didn't have a lot of time to be there. The approval over the phone was very simple too. I got approved with disability income!!

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  Candas Vance

  5

  Great service, got me in and out in no time! Thank you so much World Finance I will be recommending others for your services

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  May Baybiee

  5

  Tenille is such a great person, Im definitely happy that she was the one to look out for me. LOVE YOU GIRL!

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  Jeremiah Grinston

  5

  First time taking out a loan and they helped me with any questions I needed to ask and explained everything to me in a understandable manner.I would recommend them.

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  Erica Taylor

  5

  Tenille is very pleasant to work with. She’s very knowledgeable and was able to get me in and out quickly.

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  Nesha Brunson

  5

  Very professional. Approved me for the amount asked for. I am able to purchase a vehicle ☺️☺️Took every ounce of stress I had away! Couldn’t thank World Finance enough!

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  Court M

  5

  They are all just fabulous! Great customer service and make working with you exceptionally easy. These times are hard for people and it’s great to have a group of people like this.

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  Erica Mims

  5

  It was quick and fast didn't have a problem with getting the money I needed and the Branch Manager was nice and professional and walked me thru the steps that I was having a problem with and if you need help I would highly recommend y'all to go to them

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  Danielle Baker

  5

  My loan process was awesome! 🌟 Westly was so nice and professional and really explained in detail about loan...This is the go to loan company the process was a breeze....😊Thanks guys.....