Wings Financial Credit Union Northdale Blvd, Coon Rapids

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• B

  Bosco Robinson (Bosco)

  3

  Wings is an adequate credit union. They're very conservative about loaning money to members. They definitely do not go out of their way to help longtime members who've had a financial setback rebuild credit.

  Response from the owner

  Hello Bosco, thank you for the feedback. I'll pass it on to the Coon Rapids team. We're always working to improve our member experience so appreciate the review.

• N

  Nailah Johnson

  1

  I went into wings as it’s a shared branch of navy federal. And the teller hailey purposely had me waiting in line while she had “computer issues” which magically went away once the other teller called me up next. She clearly didn’t want to assist me and as soon as I was called up she immediately helped the person behind me who was non person of color. I recorded the whole thing and will be making a formal complaint as well. Will upload video here if google allows. Just a heads up, this location/hailey is not kind to people of color. I’m not denying the possibility she had computer issues initially but it was clear from the video, she was stalling so that she wouldn’t have to help me.

  Response from the owner

  Hello Nailah, I'm sorry to hear this story. We're happy to connect you with the Manager of our Coon Rapids branch so we can look into this. If you'd like to provide your contact information, go ahead and send that to [email protected]

• q

  qute hil2

  2

  There is this one tall guy i found at the counter and he was being a jacka**! Asking all the irrelevant questions yet he wasn't even the one even helping me. The ladies were nice.

  Response from the owner

  Hello, I'm sorry to hear you had a mixed experience at our Coon Rapids branch. I'll let the team there know and we hope to be a better service to you next time. Thank you for being a member.

• B

  Brians oil Brian Fischer

  1

  Horrible service. Left messages 3 times about auto refinance. With No response back ever. 22 years banking there. I might go else where.

  Response from the owner

  Hello Brian, I'm sorry to hear about this poor experience. Another way to reach us is through our live chat on our website - you can always speak to a person by typing Live Agent. Thank you for being a member, we hope to serve you better next time.

• A

  Alocer Vancouver

  2

  While I enjoy banking with Wings, this location is one that I will avoid even though it is the closest to me. Every time I come in (quarterly) to have a cashier's check written, I always have to interact with a really rude teller. After about a year of this, my recent entry to get a cashier's check (which I had more than sufficient funds for) was first greeted by a sigh as she was texting on her phone when I had walked up. When I asked some questions with respect to cancellation (I was buying a car that day and I had to potentially change the amount asked for), she impatiently hurried me through them and in fact made a clear error in the transaction that I had to return to have fixed. While I will continue using Wings, I will not visit this branch again.

  Response from the owner

  Alocer, this sounds like a horrible member experience. We appreciate getting this feedback and are going to address this with the Branch Manager. If you have additional details please share them by emailing [email protected]

• J

  Jesse Jose

  1

  T a car loan from this bank. It’s a pain to get a hold of anyone by phone. If you hit 0 to be transferred to anyone just returns you to the root automated and If you figure to get in line to speak with a rep - “We are experiencing a large call volume, call later.” And hangs up. If you don’t have your information handy like being out of town or accidentally threw the letter away with info needed to just make a payment. good luck chuck must be their motto Absolutely terrible and not up to date with the modern age and out of touch. I would recommend any other bank

• J

  James Setzer

  1

  I've been trying to get someone on the phone for 2 days to answer very important house closing and wire transfer questions for me and I keep getting hold music. I will most definitely be switching to a bank that actually answers its phone.

  Response from the owner

  Hi James, sorry to hear that you were having issues getting in touch with someone to resolve this issue. Please let us know if you still need assistance by emailing us at [email protected].

• J

  Jose Diaz

  1

  I wish I could give it a minus 5 star, horrible customer service, I have been visiting this location to make payments on a car loan and every time service is bad, staff is always rushing you out the door and act like they are too busy to listen to your concerns. Please find a different bank or credit union, this place is not worth it.

  Response from the owner

  Jose, we're very sorry to hear that you had this experience. This is not at all how we want to treat our members. I will be sure to alert our management team of your situation. If you have more details feel free to email [email protected] with more information.

• j

  jake graham

  4

  Hate to give this location a not perfect review but i called wings and they pulled my credit before asking if it was a salvage title. Then told me they don't hold salvage titles. That should be one of the first questions they ask. I have to go through a different bank now and ding my credit for no reason.

  Response from the owner

  Jake, we're sorry to hear that we missed the mark and caused you this frustration. Was your experience with our call center? I'd like to follow-up and make sure we share this message with the right personnel. You can email information to [email protected].

• A

  Ana Tverberg

  5

  They are very helpful and answer all our questions. We have our car loans thru them. Amezing.

  Response from the owner

  Ana, thank you so much for leaving this review! We're happy to hear you've had smooth sailing with your auto loans and Member Services.