Wings Financial Credit Union Pilot Knob Rd, Lakeville

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• J

  Jeffrey R

  3

  Notice to those making inside deposits or withdrawals : there are no actual tellers here, you will be doing a video chat or text with a machine to make your deposit or withdrawal with a teller off site. Pretty much a supercharged ATM. There were representatives there to help guide me through the process, and they were helpful. Personally, I would much rather deal with a teller face to face at the counter in person. Although this location is much more convenient for me, I'll be making the trip to the Apple Valley location from now on.

• M

  Michelle Didde-Leick

  5

  Laura at the Wings location in Lakeville was an absolute pleasure to work with. She explained all of our options thoroughly and gave us all of the information clearly. I would highly recommend seeing Laura Welch for any financial needs.

  Response from the owner

  Michelle, thank you so much for sharing this feedback with us! We will make sure to share your comments with the branch manager to make sure Laura gets appropriate kudos!

• A

  AJ Al.

  1

  Reached out on several occasions (weeks) for a mortgage loan. They never get back with you. I've had great service for years up until recently. Dunno what happened.

  Response from the owner

  AJ, sorry to hear that you had this experience. Can you send us more details to [email protected] so we can follow-up and see where we failed? You can also message us on Facebook or tweet @wingsfinancial

• S

  Stephanie Debing

  5

  Great atmosphere and great staff. It is our first time getting a home loan and we had no Idea what we were doing. Micheal and Laura helped us along and get us started on our next steps.

  Response from the owner

  Stephanie, thank you so much for sharing your review and letting us know you had a great experience! We will be sure to share this with our management team to give out appropriate kudos. Best of luck with your new home.

• P

  Patrick Ned Ryan

  2

  Automated answering service is sub par. Pick up the phone! I've also deposited checks in the automated teller machines that do not get processed for up to 3 weeks.

  Response from the owner

  We're sorry to hear that you've had this experience. The delayed check deposit experience sounds like it might have had some special circumstances, but if you couldn't get in touch that understandably makes things frustrating. If you haven't resolved this please email us at [email protected]. We are also working on improving how members can get in touch with our call center. We also rolled out a virtual assistant that can escalate issues to a live representative. It's in CU Online now, and will be coming to the mobile app.

• G

  Greg Jacobson

  5

  Can pretty much accommodate all basic banking needs and I'm always in and out in minimal time. I have never waited on any of my visits.

  Response from the owner

  We're happy to hear our Lakeville branch has been meeting your needs! Thanks for sharing this and we'll make sure to let our management staff know!

• J

  Josh Rosenow

  5

  I've been with Wings for years and have had nothing but good experiences when i've had the need to go into this branch.

  Response from the owner

  Josh, thanks for taking the time to let us know that you're happy with your membership, and with the service at our Lakeville branch. We'll be sure to share this info with our management team!

• S

  Steve Nieckarz

  5

  Good location next to other services, such as Dunn Bros., Hy-Vee, and others.

• M

  Michael Sadowski

  1

  Do you guys ever answer your phone