WESTconsin Credit Union N Main St, River Falls

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  Terri Avery

  5

  We have always experienced excellent service on our in-person visits to our credit union. Each employee we have had contact with are competent AND friendly!

  Response from the owner

  Hi Terri, thank you for taking the time to leave your helpful review and feedback! We are happy to hear our service is meeting your expectations and that you find our team competent and friendly. We look forward to your next visit and thank you for choosing WESTconsin Credit Union! Have a fabulous day!

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  Dale Wegleitner

  5

  Being a new member to Westconsin credit union the signing up was so easy. The representative answered all my questions and explained to me about the programs that they offer.

  Response from the owner

  Hi Dale, thank you for choosing WESTconsin Credit Union and taking the time to leave this helpful review! We appreciate your feedback about account opening being so easy. We look forward to being of service in the future. Have a wonderful day!

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  Rob Olson

  1

  On 9/10/21 I went to the River Falls branch of the WESTconsin credit union. I was going to put some documents in my safe deposit box. I was denied access to my safe deposit box. After 40 minutes of waiting to speak to someone. I was told that I was removed from the box by my deceased father in January of 2020. I was told that someone but not myself now has access. I informed the branch manager that my fathers and my accounts were drained of thousands of dollars in January of 2020 by a fraudster. And that someone at the River Falls branch was able to recover our funds and informed me nothing else was affected by the fraudster. I have paid the rent on the safe deposit box and have accessed the box several times since January 2020. I also showed legal documentation. WESTconsin credit union refused to inform me of who now has access to my belongings. I was told that it was being sent to another department. I may have access to my belongings in a week or never depending on the outcome. I also informed them that my online accounts had three outside accounts linked to them. They could not inform me of whos or what accounts these are. I am sorry to say that WESTconsin credit union values fraudsters privacy over its own customers.

  Response from the owner

  Hi Rob, We are disappointed to hear that your experience is not meeting your expectations. We apologize for any inconvenience you experience. Thank you for taking the time to leave a review. Your feedback is being reviewed by our management teams. We hope you have a good week!

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  Connie Granfors

  5

  I've been a member here for 20+ years. Always good customer service, and today OUTSTANDING service from CAMERON NELSON. Thank you, Cameron, for graciously handling this slightly emotional and overwhelmed member close out a loved one's estate account. Your calm, confident and warm customer service is remarkable. The credit union and its members are lucky to have you at the River Falls location. Thank you again, WCU and Cameron for truly delivering customer service as your #1 priority.

  Response from the owner

  Hi Connie, Thank you for taking the time to leave this heartfelt review and feedback for WESTconsin Credit Union and Cameron! We strive to be there when you need us and make your experience as smooth as possible especially during an emotional time. We are glad we could help. Thank you for being part of WESTconsin for such a long time! We hope you have a good day!

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  Em Loerzel

  5

  Super friendly and helpful folks. Definitely the best branch in the area.

  Response from the owner

  Thank you for choosing WESTconsin Credit Union and taking the time to leave this helpful review!

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  alex fisher

  5

  The costumer service is always great at any location, and the online app is very easy to use. I really like how convenient the Ellsworth location is, and how nice the staff is both there and in River Falls. Its also very conveniently located in the local and mid size cities that I go to where other banks are not.

  Response from the owner

  Hi Alex, Thank you for taking the time to leave a review for WESTconsin Credit Union! We appreciate your feedback about our customer service and locations. We are happy that your experiences are meeting your expectations. Thank you for your membership! Have a great day!

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  shannon desmith

  5

  I have been a member of the WESTconsin Credit Union for so long I don’t even know when I started! The best rates on everything! Their employees are so welcoming and helpful!! Now I have been working there as a realtor and I see it from the inside out. They truly promote customer service and a caring, member first attitude. WCU, Realty, Title Services and Admin are out supporting the community and not because they have to. They are giving back to their members! And it is the right thing to do!

  Response from the owner

  Hi Shannon, thank you for taking the time to leave a review for us at WESTconsin Credit Union. We're happy we could meet your expectations both as a member and as an agent with WESTconsin Realty! Thank you very much for your feedback! We hope you have a great day!

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  Jacob Cook

  4

  The only reason I'm not giving a five rating is because the online presence is lacking. For some reason, they don't allow individuals to have their own logins with their own security. It makes me question their commitment to online security. Otherwise, I very much like the experience I've had thus far. I came from one of the giant "big box" banks. The experience has been much simpler. The hoops that the banks would make you jump through, usually as a pretense to get you to sit in front of them for yet another sales presentation, doesn't seem to exist here. That alone is worth membership.

  Response from the owner

  Hi Jacob, Thank you for taking the time to leave a review for WESTconsin Credit Union! We appreciate all of your excellent feedback! We have a feature in Online Banking where sub-users can be created called Shared Access. You may find this helpful as it allows the primary account holder to grant user access to their Online Banking account without sharing login credentials. The primary account holder determines the account permissions for the designated individual (sub-user). To grant access to a sub-user the primary account holder will go to the Additional Services menu while using a browser and select Shared Access. There is also a Shared Access Demo available that shows the steps. If you have any questions, please call our Service Center at 715-235-3403. Thank you for your membership and have a wonderful day!

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  Jessica Lee Swosinski

  5

  Been a member since 2016. At each different location we are greeted politely, some known by face or even name. It gives you that safe feeling, that you need with your financial institution. This particular location, is by far my favorite. I'm very outgoing so I'm always telling crazy stories and trying to entertain. I just love how every time I come here I'm greeted with a warm smile and a quick hello. It's great to see genuine people who love their jobs.

  Response from the owner

  Hi Jessica - thank you very much for your feedback and 5-star rating! We are so glad you enjoy stopping at our offices and we appreciate your membership with WESTconsin Credit Union!

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  Kristin G

  5

  I’ve been with this credit union for almost 20 years. You can’t beat their mortgage rates anywhere. I’ve recommended Westconsin Credit Union to so many people who ended up opening accounts and getting their home loans done by WCU. I have to echo another reviewer in saying that the River Falls WCU has the ‘best’ customer service. Everybody is always so helpful and they greet you all the time just walking in the door. Keep doing what you are doing and don’t change a thing.

  Response from the owner

  Hi Kristin, we are very happy to hear that you continue to have an excellent experience with our staff! Thank you for your feedback, your long term membership, and recommending WESTconsin Credit Union. We hope you have a wonderful day!