West Gate Bank Old Cheney Rd, Lincoln

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• J

  Joel-Evan Judge

  5

  Wow!!!! I was notified by local PD that my checks had been compromised! Not good! I was upset, and a bit worried when I called the bank! I was connected with Hayden, an awesome guy, who listened to my worries and frustrations. He assured me that by the time I made it to the bank, (20 minutes later), he would have the answers to my questions. Hayden made sure that no other bogus checks had been written, got my account closed, and a new (secure) account opened! Hayden followed up with me the next business day to assure me everything was taken care of! A+++++++++!!!!

  Response from the owner

  Thank you for leaving a review!

• T

  Travis Wright

  1

  Do NOT bank here! They are fraudulent and conduct business like a mofia family. Only difference is this business is a highly organized criminal society and organized crime group. It’s no wonder Bitcoin Venmo google pay and many other platforms will take over these crime groups. This bank will literally steal the money from your account. Do NOT use this bank please!!! I don’t ever leave reviews but this needs to be put out there so our community can do better!

  Response from the owner

  We can not discuss your account in a public forum. We will have someone reach out to you to privately discuss.

• G

  Greg Daehling

  1

  I get more JUNK mail from this place than any other business. I will NEVER use your bank due to the unreasonable amount of JUNK mail you send out!

• B

  Bill P

  5

  Katie Miller helped me open a savings account online. It was done in 10 minutes! Talk about service! So happy to see service again!

  Response from the owner

  Thank you for leaving a review, Bill! We appreciate your business and sharing your experience!

• N

  Nathan Mosier

  1

  My experience in trying to close my accounts has been horrible. Hidden fees upon fees, they don't do what they say they will. Do not trust these people with your money. They certainly ensure they make money on you before you leave.

• M

  Matt Tappe

  5

  Jordan M is top notch and very professional; had zero issues with a refinance on a home and owning my own business. A real asset to the company.

  Response from the owner

  Thank you for your business! We'll make sure to share your comments with Jordan!

• O

  O

  1

  Went in without a mask, knew they had some at the front desk. The front desk woman treated me like a leper. Asked me to put on a mask, while both hands are occupied I attempted to hand her the papers I needed to drop off so my hands would be free to put on said mask. She wouldn't take it so I told her my hands are not free, she made me set them down, after I put on said mask, she still wouldn't help me. Had someone else sign, and they didn't take the check attached which is the whole point of the paper she signed saying they got the check. No drive through as well so its not like I could have avoided this situation. Would if I could. Poor customer service!

  Response from the owner

  Thank you for your feedback. We do require masks to be worn when entering our locations. We will share your comments with our team.

• R

  Richard Hunter

  5

  Fantastic customer service at this bank and especially this branch. Thank you for your help. Hayden and Billie

  Response from the owner

  Thank you for the review, Richard! We appreciate your business!

• R

  Ryan Kister

  1

  Don't bank here. Thier fraud department loves to find anything they can to lock your card on Friday night so that you can't use your money until Monday. They have NO CUSTOMER SUPPORT after hours. And the fraud department can't do any overrides and its the only 24/7 department. Worthless bank, im finding somewhere else to go on monday.

  Response from the owner

  Thank you for the feedback, Ryan. We have customer service hours on Saturday from 8am-noon, however the fraud department is outside of the bank. We would be happy to help you if you would like to contact us at 402.434.3453. Please ask for the branch manager when you call.

• R

  Ramsey Qubty

  5

  Brock Shelton has been a pleasure to work with. He is extremely dedicated to what he does and will always go the extra mile to make sure you are in good hands. I have had the opportunity to work closely with Brock and have found that his drive for customer service is unmatched. I would recommend working with him for any of your business banking needs.