Wells Fargo Bank Market St, Colusa

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• N

  Natalia Garcia

  2

  Went into the bank to change my checks because I wanted my money that day and didn’t want to wait a day l if I had deposited it at the ATM, but was told by a semi bald MALE that next time to deposit my checks outside so I don’t go into the bank in a rude way when it’s CLEARLY HIS JOB to work at the bank because he’s not doing me a favor by doing it It’s HIS job. Not only that but made an appointment to open my sons account like they said and I showed up and they said my appointment didn’t exist.

  Response from the owner

  Hi, Natalia. I'm disappointed to learn about your experience with this branch associate at this location. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. I'd like to forward these concerns to the appropriate teams for further review. Please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your Google username and review as well (no account numbers). Thank you for your feedback and I look forward to hearing from you. -Nick, Wells Fargo HL Social

• R

  Robert Sutton

  5

  Everyone I have worked with here is courteous and friendly! They go out of their way to do a great service. This branch has that good old country town feeling welcoming you right in! They also get involved with community events. I have seen plates of cookies and and coffee many Fridays. They also give free water bottles. If you are the type that bounces checks and keeps low balances, you will pay a lot in fees. Otherwise you should be ok. Just pay attention to the rules.

• T

  Toronto Donto

  2

  It was ok tellers were nice and fast I would give 5 stars but entrance from main street closed you have to enter from the back which makes it confusing

  Response from the owner

  I appreciate you sharing your thoughts about your visit. We truly value your opinion. We’re constantly taking feedback from customers like yourself and working hard to enhance our branches, so I want to thank you for your candor. -Shaun, Wells Fargo HL Social

• D

  Debra Swanson

  1

  This bank has some dishonest people.

  Response from the owner

  I’d like to know what happened to make you feel this way, Debra. At your convenience, send an email to [email protected] with some additional details about your experience (no account numbers), and I’ll do my best to address your concerns. Please include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• S

  Shaun Presley

  1

  changed policy on me without notification, accrued overdraft fees because of this addition of monthly service fees after being told I would have none. great as long as you keep an eye on them and keep them honest.

• #

  # JRD truck line

  1

  I had bad experience in this bank. Employees are too slow and nobody helping to their customers. Long time wait.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• C

  Charles Baker

  5

  I was treated very nicely with kindness and understanding . Always a pleasant and quick visit.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Charles. We appreciate your feedback. -Shannon, Wells Fargo HL Social

• R

  Randy Chrisman

  1

  Apparently they don’t know how to answer the phones anymore...

  Response from the owner

  Hi, Randy. I'm sorry connecting with this branch over the phone has been difficult. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• L

  L M

  4

  Very good service and kindness from all the employees, it feels really well received.