Wells Fargo Bank 19th Ave, Willmar

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• J

  Jesus Ortiz

  1

  Worst place ever, no help at all to give me my debit card that I ordered to this bank address. I can't even begin to explain the situation I'm in to not have easy access too my funds. I have been a member with this bank since 2014, but I think that'll change after this experience. Thanks for making wait in the lobby for 20 min just to tell me I can't get my debit card.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• S

  Samuel Morgan

  5

  I have been with this branch of Wells Fargo for coming up on 4 years with 2 accounts, the staff, they are all just awesome intelligent, up to date and always there to help with whatever is needed, polite friendly professional always a pleasure

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this wonderful feedback. -Shaun, Wells Fargo HL Social

• K

  Kent Leukuma

  1

  I called on Thursday to confirm Saturday lobby hours. The lady said 9am to 2pm. I get there at 1:09pm CLOSED. Drove over two hours to this bank to get a cashiers check to purchase a camper. Went home with no camper. Unbelievable. Will withdraw and close my accounts Monday.

  Response from the owner

  I'm sorry you were advised incorrect business hours for this location and caused you to make an unnecessary trip. We appreciate your feedback, and this issue has been reported to the appropriate teams. Feel free to email us at [email protected] with any questions or concerns. Be sure to include your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

• P

  Pat G

  1

  Wells Fargo is like the Wal-Mart of banks and this one is no exception. Slow service, constant turnover of employees. Only positive is that they are less aggressive at trying to sell you products than OTHER Wells Fargos I've been to. Find a different bank.

• R

  Reuben Lanctot

  1

  The Wells Fargo app is not working today and of course it is a pay day. I can't login to my account through a web browser either. Wells Fargo should have a rigorous disaster recovery system so that outages like this do not last so long.

  Response from the owner

  Hi, Reuben. We’re experiencing a system issue that is causing intermittent outages, and we’re working to restore services as soon as possible. I truly apologize for the inconvenience. If you'd like any specific concerns about an account reviewed, please email [email protected] with your username and any other details you'd like to include (no account numbers). Please also be sure to mention you posted a review on a Wells Fargo location. Thanks so much. -Janet, HL Social

• B

  Bender Rodriguez (Futurama)

  1

  The drive thru lanes are the worst. 90 percent of the time they are manned by one person on all lanes including commercial lane. Commercial lanes are the slowest of them all. These people act like we dont have businesses to run that they take their sweet time to manage the commercial lanes and they put the other lanes priority over commercial. Seriously...learn how to run a bank. Get more staff if you need to. One person to handle commercial lane and another to handle the rest. Stop putting people who are slow at their job at the window as well. Drive thru is suppose to be quicker. Slower staff at the counter cause if people have the time to get out of their cars to go in and handle their business then they are not in a hurry. Lets fix the problem instead of making it worse.

• S

  Shalena

  1

  Awful service. Do not go here. They have no customer skills. I banked at Wells Fargo for years and I never had an awful experience like I did here.

• A

  Adam Zondervan

  1

  Nobody answers the phone here. Communication is bad, also no longer accepts loose change, not a good bank to work with for mortgage loans either. Pretty worthless bank.

• M

  Michael Dockman

  4

  Brought brother there to get information. Staff were quick and polite to obtain needed information

  Response from the owner

  Hi, Michael. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• K

  Krystal Jetter

  5

  Always pleasant at the window and inside!!! Helpful also

  Response from the owner

  I’m happy to hear you feel this way, Krystal. Thanks so much for the feedback. -Janet, Wells Fargo HL Social