Wells Fargo Bank Hamilton Blvd, Sioux City

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• B

  Blake Roberts

  1

  I purchased a home in 2021 that was going to be foreclosed on. I went through the process to buy the home before foreclose. Wells Fargo sent a company called standing lights to "secure the property" this company stole tools and items from the home that I was using to fix things before finalizing. They also damaged the front door by removing the one that had no issues and ripping out a piece of the floor exposing the crawl space. I contacted corporate office to get some help for damages done to the home. Corporate office said they did not send anyone which was a lie, the company standing lights had left stickers on the window explaining who they were and that Wells Fargo had sent them. I went back and forth with them to only get the run around. I was never compensated for damages done to my home by this company I closed my account shortly later and chose to use a more reliable bank. Consumer beware.

  Response from the owner

  Thanks for your honesty and candor. I am disappointed to read about what happened, and I'd like you to know this is not the customer experience we strive for. Please allow me the chance to make sure the appropriate team addresses your concerns. Please mention your review and Google username as well as any additional details in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• A

  Alma Griffin

  1

  I am leaving this review in regards to your after hours customer service rep MARISSA, we called to cancel my dad’s lost debit card, he is Spanish and English speaking and has a thick accent, she spoke to him so unprofessionally, talked loud and slow to him, kept saying very loudly “can you understand me” , I told her, yes, he is speaking to you and you keep ignoring him, she said “well I can’t understand a damn thing he is saying.” How rude of you to treat your customers this way.

  Response from the owner

  Hello, Alma. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• m

  marty werden

  5

  Have great customer service from Laly. Good conversation during our business transaction. Highly recommend working with her.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Marty. We appreciate your feedback. -AJ, Wells Fargo HL Social

• j

  joe doe

  1

  I try to call and ask a question and who ever answered the phone was extremely rude, and couldn't wait to hurry me up off the phone. Great customer service *joke*.

• j

  john doe

  1

  Now I know why there are so many lawsuits filed against this joke of a company. 2017 I'll be doing my financial business at security national.