Wells Fargo Bank Buchanan Trl, Inver Grove Heights

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• V

  Vicki Johnston

  1

  Commercial customers sit in this line forever without moving. This place is awful be prepared to sit for 30 minutes waiting for 2 cars ahead of you. We have to work not sit in line at the bank...just sayin 🙄

  Response from the owner

  I'm very sorry about the long wait in the drive-thru at this location, as I know how frustrating it can be. To ensure I can forward your feedback to the appropriate team, please mention your review, Google username, and full name in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• B

  Brittany Westfall

  1

  I have been repeatedly told and able to complete phone transfers that don’t count against my 6 savings account transfers as long as I call my branch during business hours. The woman I spoke to today flat out refused. And told me I would need to come into the branch or call the phone bank. The phone bank I called said that I would need to call a branch since my 6 transfers had been used. Either someone broke rules to allow me to do phone transfers through a branch or that woman flat out didn’t want to do her job.

• B

  Bill Suchy

  1

  As a small business owner I continue to be disappointed with the Wells Fargo location in Inver Grove Heights. Today they refused to notarize check fraud paperwork so Wells Fargo could begin investigating a check fraud case from one of their own clients. Going to a second location in Inver Grove Heights the paperwork was signed in less than 5 minutes. In the past I have also run into numerous difficulties when a Wells Fargo client has non sufficient funds. This location refuses to help or support the victim of Wells Fargo checks that have not sufficient funds. No thanks Wells Fargo, Bill

• D

  Dustin Robinson

  1

  Nothing but bad experiences at this branch. Asked to replace a damaged card and they reported it stolen. Caused me lots of unneeded hassle on several occasions.

• G

  George Schaus

  1

  Stop counting change and won't accept it at the counter unless it's in rolls. They offer so few services I am switching to online banking.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, George. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Janet, Wells Fargo HL Social

• S

  SND Appliances

  1

  Refused to cash a check for a 20 year customer with no overdrafts. The problem with corporate banks is the lack of flexibility. Go find a local bank and win more.

  Response from the owner

  Thanks for your feedback. Could you tell me more about what happened with the check in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social

• J

  Judy Smith

  5

  The teller that helped me is always outstanding!!! Friendly and Professional. Young Man with a great smile too I might add :)

• W

  Wade Asher

  1

  Wow! One teller working. I'll need to go to another location with more tellers. Crazy waiting in line for fifteen minutes. Never again.

  Response from the owner

  Thanks for your feedback on this location, Wade. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• r

  reshal malik

  1

  Here again more than an hr wait to deposit commercial check

  Response from the owner

  I understand how this would be frustrating, and I apologize that you were not assisted in a timely manner at this location. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I want to make sure your feedback is forwarded appropriately. Thank you. -Jessica, Wells Fargo HL Social

• J

  John Patrick

  1

  Terrible customer service bankers busy on Facebook when customers waiting... African banker lied and told me there is no restroom here??

  Response from the owner

  This is valuable feedback, John. I'm truly sorry you didn't receive the customer service you expect from us, and I'll forward your experience appropriately. Please email [email protected] with your Google username and any other details you'd like to include (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks so much. -Janet, Wells Fargo HL Social