Wells Fargo Bank Harding Ave, Surfside

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• N

  Nazariy Klymchuk

  1

  Horrible customer service, no respect to customers at ALL , huge lines while employees chatting or on the phones ….

  Response from the owner

  This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• M

  Mara Tauber

  1

  these guys wasted another hour of my day for no reason, i will be going to another branch next time.

  Response from the owner

  I understand your time is valuable, Mara, and I apologize sincerely for the inconvenience. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll make sure your concerns are addressed. Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• R

  Renato Diaz

  1

  The staff is very unprofessional starting from the manager

  Response from the owner

  I appreciate your feedback, Renato. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social

• B

  Bambusa 4All

  5

  NOTE: This review is for Wells at 68th on Collins. The branch at Surfside now only has an ATM!!! I opened accounts at Wells Fargo about two years ago. I am glad I did. The staff is excellent. Extremely welcoming, polite and helpful. Unlike Chase and BOA, Wells will truly try and solve your problems.

  Response from the owner

  Thanks for taking the time to share this with us. We appreciate the feedback, and we are always here to help. -Jessica, Wells Fargo HL Social

• N

  Night Runners

  1

  This branch needs to work on customer service. Making a customer wait 20 minutes for a notary when you have 4 CSR agents available is beyond ridiculous. Not to mention when I complained to a supervisor he simply said to go next door since they have a notary. Not only was that unprofessional but in poor taste. I truly hope someone from that branch reads this so they can rectify this situation and treat customers in a more professional manner.

• P

  Patricia Cuello

  1

  Only one cashier working long line Very stressful

  Response from the owner

  Thanks so much for your feedback, Patricia. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• y

  yolanda gonzalez

  2

  The call for the branch is never answer

  Response from the owner

  Hi, Yolanda. I'm sorry you've had a difficult experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, full name, phone number, address, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• D

  Deborah Rubin

  1

  Bank NEVER answers phone. No way to speak to customer service unless i drive there. I needed a Notary and since they NEVER pick up the phone, had to go there and found out there was no notary that particular day....no explanation. Total waste of a bank.

  Response from the owner

  Hi, Deborah. I'm sorry you've had a frustrating experience trying to reach this branch over the phone and meet with a notary. To ensure I can forward your concerns to the appropriate team, please mention your review, Google username, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -Janet, Wells Fargo HL Social

• A

  Alexandre Teixeira

  1

  Poor customer service. Long waiting on line.I complained to the manager but she pretended don't understand me and walk away.

  Response from the owner

  I’m sorry to see this, Alexandre. Allow me the opportunity to review what happened and address any concerns. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted this review. Thanks in advance. -Liz, Wells Fargo HL Social

• G

  Giuseppe Talarico

  5

  Xenia is the best personal banker ever, very knowledgeable, smart and most importantly, she knows what she is doing.