Wells Fargo Bank GA, Riverdale

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• R

  Rodney Nevins

  2

  So I went into the bank this morning to get change however they did not have all the change I needed and I understood that but however it was no customer service it was no greeting and the person that I went to just to me was very rude no kind of way that I felt that she was polite in that manner this is a bad experience for a Wells Fargo bank that I’ve ever been to I was not happy about the service that I was getting

  Response from the owner

  I understand your time is valuable, and I sincerely apologize for the inconvenience. To ensure your feedback is forwarded appropriately, please send an email to [email protected] with some additional details about your visit (no account numbers). Be sure to include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• Y

  Your Point Is

  1

  ATM machines do not correctly count what your depositing. I went on different days to deposit money and each time the ATM counted less than what I was depositing. All of their machines!!!

  Response from the owner

  Thanks for taking the time to share this with us. I’m sorry for any frustration this experience caused. I can confirm that the appropriate teams are working to resolve the ATM issues at this location. Please feel free to email [email protected] with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social

• O

  Onika Maxime

  1

  Unbelievable. I'm trying to communicate to the lady about my deposits and then she gets an attitude with me for no reason. She kept on making answers that my account wasn't operating adequately, she lied to me that my money had gotten stolen, and then she says due to that my credits are disabled... She was a new employee at Wells Fargo and now today she is already starting a difficulty out of me. I'm sorry if I stimulate any discomfort and situations with the lady. I have to say that I wanted to get home and I didn't want to start drama with her and I spoke as friendly to her as possible and she didn't care she was still being mean. For any more troubles, I just drive on I couldn't take the girlfriend to take any more damages.

  Response from the owner

  I'm sorry to learn about your experience at this location, Amelia. Could you email me with more details about your interaction with the associate you mentioned? You can address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your experience is reviewed by the appropriate team. Thank you for your feedback. -Nick, Wells Fargo HL Social

• D

  Doniesha Grant

  1

  Hi. Your employee Vanessa Ashe Clark is very unprofessional, rude, and condescending. I went in to handle a simple notary transaction at the branch with my fiance and newborn. My fiance couldn't hear her very well through the mask glass and simply asked her to repeat herself twice. She immediately got an attitude and suggested that she was doing us a favor rather than just doing her job with a smile. Their back and forth was completely unnecessary. She is simply unprofessional and it affects her job performance. She signed the wrong year dates and started writing our DL# in the wrong spots on the form. She definitely needs some extra training if she will continue working in the service field. Our interaction was more troubling because I had to de-escalate the situation and tell her he simply couldn't hear her. My experience at your bank with my newborn and fiance should have been quick and pleasant. Unfortunately my experience with your business was the opposite today.

  Response from the owner

  Hi, Doniesha. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• N

  N Master

  3

  Easy in and out service been with Wells Fargo for about 4 years now and I have never had a problem with them so far even though I mostly use only services most of the time.

  Response from the owner

  I’m happy to read about your experience with us. We appreciate the feedback. -Nick, Wells Fargo HL Social

• c

  court gray

  1

  I hate this branch, but it's closest to me and most "convenient" for my schedule..not completely, but my only option since I don't have an account with them. I only come once a month to deposit my rent check. The wait inside and outside is always too long and the tellers have no sense of urgency. They move about like they don't want to assist the next person or something. It's worse now that you can't actually go in due to the pandemic. I've been waiting in this drive-up line for over an hour now and all 4 lanes are open. This is ridiculous.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• T

  Tara Bell

  2

  I went a couple of weeks ago to open an account with a check drawn on wells Fargo. Because of covid I was told I needed to make appointment on line which was ok by me so I just decided to cash check through drive thru. Once they saw amount of the check they immediately changed their tune and told me they will make exception and that I can come inside to open account. I lost my debit card recently but agent I went to replace it they tell me I have to make appointment online. Ok so its fine for you to break the rules to get my money but you can't break it for me to get it when I need it. The appointment times on line are not working for me Needless to say I will be closing my account. I need a bank that can work with me during this time. Not one that is making it difficult for customers

  Response from the owner

  Hi, Tara. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• S

  Shannon Jad

  1

  The worst Wells Fargo ever... period. ATM didn't work, drive thru packed and not moving, a long line inside while tellers joke and try to avoid eye contact. It's almost comical, but when you have kids to pick up at school, it's extremely frustrating. Whom ever the manager is, they really need to get their act together and act like a national bank. Disappointed.

• K

  Kristneasha Tonge

  1

  They no help with it come down something you don’t in your account someone else did and wait 10 business day for them to fixed you still pay the overdraft fee

  Response from the owner

  I’d like to know more about your experience, Kristneasha. Please send an email to [email protected] with some additional details about your visit (no account numbers), and I’ll do my best to address your concerns. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• C

  Chavonda Doucett

  1

  Chondra is rude and condescending. I went in handle a simple transaction in which I’d normallydo electronically but decided to stop at the branch to do. From start to finish she had a fake smile and a “nice-nasty” attitude. Glad I don’t bank with them or have this branch as my neighborhood bank. It would be dreadful having to deal with folks like this every time you have to go in the bank.

  Response from the owner

  Hello, Chavonda. I'm sorry your interaction with one of our team members left you feeling this way. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I apologize for the experience and look forward to discussing this further. -Cory, Wells Fargo HL Social