Wells Fargo Bank N Madison Blvd, Roxboro

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• W

  Wonder Woman

  2

  Pulled up to nearest left lane to talk to a representative. The lady couldn’t even listen to me. Barely. She proceeds to try to tell me that I have to make an appointment in order to do the thing that I wanted. I find it very odd that you have to make an appointment to talk with someone. Right across the street, BB&T, you can walk in, and talk to somebody immediately and that is what I did!

  Response from the owner

  Thank you for your review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• D

  Donny Reynoso

  5

  Needed to get a payment cancellation from a gym that was taking money out of my account and the friendly staff here were extremely helpful! Brigette (I don't think I'm spelling her name right, sorry) was helpful along with the banker who walked me through the process WHO LOST HER VOICE! Still came to work that day, helped me out, and went above and beyond to help get my money back! Extremely helpful - thought there needed to be one good review in here!

• D

  David Krabbe

  1

  Between us, my wife and I have nearly 40 years of banking (business, personal, mortgage) at Wells Fargo and before that, Wachovia. Went to this branch to get a car transfer title notarized and was treated like a criminal -- after a career of working as a lawyer for 3 judges and as a state attorney general, not that I was dressed up or acting like a posh jerk either. Wow. Just, wow. I would never recommend this branch, and if this was my only impression of Wells Fargo I would surely never bank there.

  Response from the owner

  I'm sorry you were upset after visiting this branch, David. Could you email me at [email protected] with some more details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• J

  Jammers Moore

  5

  I barely made to the bank by 5 pm but they treated me great and I got my business done. Other places might not have been pleased but they never mentioned it. Thanks for making my day!

  Response from the owner

  I'm truly glad to read your review, and I appreciate you taking the time to share your closing time experience at this branch. Have a great day! -Nick, Wells Fargo HL Social

• A

  Amanda Bell

  2

  The experience that I had at Wells Fargo was not the best. The branch manager name Bridgett that we spoke to was very rude with her delivery and she not very nice. I wouldn’t recommend banking here it has to many issues.

  Response from the owner

  Thanks for your feedback, Amanda. I'm sorry you didn't receive the customer service you expect of us at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Cory, Wells Fargo HL Social

• T

  Torie Lyn Defina

  1

  This bank is the slowest I have ever been to , so bad I have to call corp8, the manager came in and got rid of all the good tellers, I have a business act there, I'm seriously thinking of closing, I have seen customers take in chair to sit the wait is so long, they normally have only two slow as molasses tellers available to help, when there is 8 windows, and the manager Jamie, instead of helping with the overflow, she just walks around telling customers to be patient, what kind of manager is that, Jamie literally has run this bank intro the ground with jet holier than thou attitude. My personal act and business acCT will be moving to Suntrust

• J

  Joyce Lever

  5

  Hi my name is Joyce lever and I just wanna say the Branch manager named Jackie a Roxboro North Carolina she really really help me out today I get this today of 10 store if I could she did made me so happy and full of joy I love it wealth Fargo is the place to be in what to do when it comes down to real business go Jackie go 10 thumbs up

  Response from the owner

  Thanks for taking the time to share this with us, Joyce. We appreciate the feedback, and we are always here to help. I've made sure these kind words are forwarded to the appropriate teams. Have a great day. -Jessica, Wells Fargo HL Social

• Z

  Znaria Pham

  1

  Worst branch ever. Very slow and no one helps. I literally just closed my account at Wells Fargo and switched to a new bank after going into this branch. Customer service is terrible and attitudes are even worse.

• A

  Alan Harper

  1

  Worst Banking Experience Ever...You have to make an appointment to see someone --then they come back late from lunch make you wait..and to make a deposit is drive-thru only..I know we have an pandemic but my other bank you can walk in and make deposits and not have to wait 30-45 minutes in drive -thru line..Mismanagement and Poor Customer Service

  Response from the owner

  Thanks for your feedback on this location, Alan. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Nick, Wells Fargo HL Social

• P

  Patrick Jacques

  5

  Love this branch, customer service is excellent. I have never had negative experiences there or pbs. I am not sure the reasons of these negative reviews from other people

  Response from the owner

  I'm truly glad to read your review, Patrick, and I appreciate you taking the time to share these kind words. Have a great day. -Nick, Wells Fargo HL Social