Wells Fargo Bank N Main St, Snowflake

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• S

  Sunny Sky

  1

  Update (12-31-2020) went today to put cash in a business account at the drive thru window and the guy didn't even say hello or acknowledge us in any way. He just sent the receipt back without so much as "have a nice day). That was weird and unprofessional. Small, employee's lack knowledge of what the new policies are. No one seems friendly or happy when they help you, customer service needs a lot of work.

  Response from the owner

  I'm disappointed to learn about the customer service you received at our drive-up window. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks for taking the time to share your experience. -Nick, Wells Fargo HL Social

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  Kristin Hagelstein

  1

  The teller manager, Craig, came out and confronted me at my driver side window. He demeaned my intelligence regarding a deposit slip for cashing a check. Then he dismissed my presence by asking why I had an attitude and refused to provide service. SO unprofessional and inappropriate. The branch manager claimed the telecom was breaking up sounds and that's why he came outside but did not address Craig's flippant behavior.

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  Elizabeth Swinscoe

  5

  I want to give a big thank you to Mr. Haws! I came into his bank today to get some papers notarized. He even came out to our car to get my disabled husband's signature! Customer service that won't be forgotten!!

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  Noodles Lol

  1

  Horrible customer service by a rude bank teller (name Taleana and I think her last name is Taye). She had a nasty attitude. Apparently she was annoyed and acted like a rude teen and making noises of disgust. She needs to learn some real customer service.

  Response from the owner

  Thank you for the detailed review. I'm truly sorry you didn't receive the customer service you expect of us, and I want to thoroughly review your experience. Please email me at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Mark Foree

  5

  A great full service and friendly bank for our small community. Thank you Wells Fargo for making my life easier.

  Response from the owner

  I’m happy to hear you feel this way, Mark. Thanks so much for the feedback. -Janet, Wells Fargo HL Social

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  collin gardner

  5

  Amazing customer service out of this bank! Sam is great! Every time I come in there to deal with somebody Sam gives me the best experience and makes banking fun!

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  cale nuest

  1

  Worst customer service ever! Bank manager is terrible too! They will now lose mine and all of my family's busiess. Sam is a great guy though.

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  Sam McDowell

  5

  I work at Wells Fargo in Snowflake so maybe I have a biased opinion, but I think that we fulfill our mission statement to "Help our customers succeed financially"

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  Roberta Cutler

  4

  People are very helpful, and we'll get you in and out in no time

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Roberta. We appreciate your feedback. -AJ, Wells Fargo HL Social

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  Ernie Larsen

  5

  Friendly people. Helpful and knowledgeable. I began doing business here many years ago.