Wells Fargo Bank S Main St, Yerington

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• M

  Michael Lamb

  1

  Went in the morning a little after 9 am on October 18 2021. A paper on the door said they were closed until 1:30 pm. I came back at 3:30 the same day. The lobby was closed, a lady came to the front door and said I could use the drive thru to get my stuff taken care of. I wait 20 minutes in the drive thru and the lady tells me she can't help me and I need to come into the lobby to make an appointment. So I can't take care of my overdraft today? And I'll be charged $35 per day if I don't fix it? Sounds like a scam. Luckily I called Wells Fargo and they said I need to make a cash deposit. The lady there could have just said that. The lady who came to the front door knew what I needed and should have just asked me to make an appointment or told me to make a cash deposit instead of wasting my time. But what do you expect from WF employees I guess. Update: their ATM isn't working. This has to be some kind of joke.

  Response from the owner

  I'm truly sorry to hear about your visit at this branch, Michael. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• W

  Waianae Gal

  1

  Yerington Nevada branch closed half of Tuesday afternoon and ATM IS messed up. At 906 NO DRIVE THRU IS OPEN. There are employees inside but they won't open. They are losing customers. only bank in town well the credit union is my next stop. I don't want to be a KAREN but this is ridiculous.

  Response from the owner

  I'm sorry the posted business hours for this location were inaccurate and caused you to make an unnecessary trip. We appreciate your feedback, and this issue has been reported to the appropriate teams. Feel free to email us at [email protected] with any questions or concerns. Be sure to include your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

• S

  Stephanie Simpson

  1

  936am... teller not open trying to pay my rent I'm on oxygen can't wait in a line for hours. Very inconvenient.

  Response from the owner

  Hello, Stephanie. I'm sorry this location was not open during their posted business hours and caused you to make an unnecessary trip. To ensure I can forward this information to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you bringing this to my attention and look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• B

  Ben Martinez

  5

  The ladies here are wonderful, and are always quick to help with excellent service!