Wells Fargo Bank N Main St, Mt Airy

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• K

  K.N.

  1

  I wish I could give negative stars for the Mount Airy branch…. This place gets worse and worse. 10-15 years ago the staff knew how to treat people. You were like family and they cared and ask about your family. The staff employed there these days are a joke. It’s as if you’re bothering them by coming to the bank. I will say there are a couple of people that are “nice” but customer service definitely doesn’t seem be a priority for Wells. This isn’t the first time this branch has made me feel unwelcome so I think it’s time to search for a new bank to transfer my accounts to. Amazing how over 20 years with a bank means nothing anymore.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• E

  Erik Best

  1

  After getting frustrated with my current bank I considered switching to Wells Fargo, after 14 minutes on the phone listening to an automated message I get thru to a call center and not the branch. I had one simple question and it took 14 minutes to be told the lobby is closed. Long story short I’m not taking my business here, customer service is not a priority obviously.

  Response from the owner

  I'm disappointed to learn about your phone call, Erik. This is not the customer experience we strive for. If you'd like to discuss this further, please mention your review in an email to [email protected]. For security reasons, be sure not to include any loan or account numbers in your messages. Thank you. -Jessica, Wells Fargo HL Social

• P

  Prop Manager

  1

  This bank doesn't know what it means to meet scheduled appointments. After scheduling an appointment I waited 30 minutes for someone to help me. The staff knew I was there and had an appointment but did nothing to accommodate me. I left without meeting with anyone and decided not to open an account with them if that's how they treat customers.

  Response from the owner

  I'm sorry you weren't assisted in a timely manner at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• R

  Roberto Cortes

  5

  Tha staff at this branch is so helpful and nice ,Every time l walk in they greet me by name and always go the extra mile with their service especially Angela and Jacqueline Martinez !! Wells Fargo Dobson NC !!

  Response from the owner

  I’m happy to hear you feel this way, Roberto. Thanks so much for the feedback! -Shannon, Wells Fargo HL Social

• D

  Deborah Atkins

  5

  I Love Wells Fargo. People are so friendly and helpful. Will definitely recommend this bank to friends and family.

• R

  Red

  1

  not possible for online banking if you have a password problem they wont fix it online ...you have to go there in person and i aint that was the point of online banking

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• M

  Mandy Tilley

  5

  I have ben banking white them for a long time love this bank

• B

  Beth Whitt

  1

  They’re very rude and have no time for customers.

  Response from the owner

  I'm very sorry to see your review, Beth. Did you have an experience at this branch that made you feel this way? Please tell me more about your concerns in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

• C

  Connie Griffith

  5

  Friendly people, especially the drive thru

• L

  Luis Rios

  4

  Excellent bank, great attention to users and customers of wells fargo bank.