Wakota Federal Credit Union Southview Blvd, South St Paul

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  cgcourtg

  1

  My husband and I set up an appointment to open an account. We were sent an email confirmation by the gentleman we talked to on the phone. We show up for our appointment and are told by a younger gal that they are short staffed and they don't open accounts on Saturdays. I try explaining that we were informed they are short staffed but were able to schedule, to which she stated "it's not my problem! We care about our customer but I can't assist you". She said she was going to check inside and find out who we talked to. She came back to the locked door and asked me for my name and number and told me someone will call on Monday. I asked for her name so I could inform whoever called me, that she refused to keep my appointment. She said "no I won't give you my name and it doesn't matter because anyone who talked to you would have told you that we don't have staff for your appointment ". I felt like she was insinuating I wasn't being truthful about our appointment. She had other bankers at the inside door. Almost as if she was going to need back up. Thankfully and sadly I recorded the incident via voice recording on my phone. All together the experience was bizarre and I am beyond disappointed with my experience. i have tried calling to rectify the situation and cant seem to get through either. Wouldn't recommend !

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  Tj W

  1

  As I am unable to give no stars they get their one. I have been banking with Wakota since long before they changed to their nifty new name. They WERE a nice place to do your personal banking but recently they have become awful. If you enjoy being ignored by the financial institution where you bank then by all means you may enjoy Wakota. For the first time in nearly thirty years I find myself looking for somewhere else to do my banking. Please don't apologize here for my negative experience like you have so many others, we all know it is not genuine.

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  Chris Hayne

  5

  Best banking experiences I have ever encountered in my entire life. Been a member for about 5 years now and I have never had a negative experience. I would recommend them over and over again and have sent many people there for loans and simple banking and never heard one gripe. I give them 6 stars out of 5. Lowell, Amanda, Kelly and team always go above and beyond. Thanks for the great service!

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  Ivan Kowalenko

  5

  I've been banking here since I was a teenager, and I have zero regrets. The staff is super helpful, the rates are better than you get at commercial banks, and their fee structure is relatively lenient, in case you, say, accidentally forget to transfer money from savings to checking for a big purchase. They're not always at the forefront of online services, but everything else about them makes it worth it to be a little patient.

  Response from the owner

  Thanks for the great feedback, Ivan. We appreciate you as a member and thank you for your business. We are pleased to offer great member service and the best rates we can. Also, we are working diligently to improve our online and mobile services.

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  Lisa Schultz

  2

  I recently returned to Wakota, in February, just before the covid19 lockdown. I have had difficulty with my account and have not been able to talk to anyone or even have my email and phone calls returned. My hopes are that once this nonsense is over they will behave in a manner I have experienced with Credit Unions in the past. We'll see.

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  Christel Brosi

  1

  My experience with Wakota, unfortunately, was not very good. They often do not return calls or call back several days after they say they will. Programs like mobile deposit can take months to set up. And, when i was finally "eligible" for that service, it took almost a week and multiple calls to them for it to get set up. They also do not have 24/7 customer service. So, if you find yourself in a restaurant after hours, and your card is being declined, even though you have plenty of money in your account, you will not reach anyone to work it out. I would not recommend.

  Response from the owner

  As a local community credit union we are fortunate to have an after-hours call center unfortunately at this time it is not available 24/7. We do offer many ways to electronically access your account 24/7. I apologize for the issues you encountered with the mobile deposit. Mobile deposit is a new service that we rolled out in spring and we are working diligently to make it more efficient while ensuring the utmost security. The eligibility period only applies to new accounts in order to mitigate fraud. Thank you for your feedback; we welcome constructive criticism in order to do better by our members.

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  Angela Eberspacher

  1

  Worst place ever. I had a vehicle loan here, the loan officer was great the teller staff sucked beyond belief and frustrated me each time I went there. Fast forward 2 years in which my loan has been paid off and they failed to send me the title lien card. I called and left 2 messages and no response 3rd time Iost it and demanded a response. Ridiculous. If you want a bank to treat you poorly go ahead and go here you'll be right at home.

  Response from the owner

  Hi Angela, I apologize your experience was far less than acceptable with the teller staff. We strive to make member service our top priority and you should have received a call promptly after your first message. We appreciate your feedback and will work to improve our call back processes with front line staff. Feel free to contact us at [email protected] for any further assistance or with any other issues. Thank you.

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  Christine Rowe

  5

  I never have to wait & the staff is always very helpful and polite.

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  Patrick “Fat Bastard” Richgels

  5

  Greatest bank EVER!!! Aways a smile and a how are you, without the fake smile. Every body that works there must love there job. That's a place I want to bank at!! Fast and not overly curtious.

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  Ashley Majesty

  4

  I've been banking with Wakota sense 2010... I love it here! I wish they were more common and different places then just 1 city and I also wish that we could use more ATMS then just the "allpoint" one's and not get charged $3.50 for a users fee... But otherwise if there are more than one "allpoint" ATMs around it would be just fine...

  Response from the owner

  Hi Ashley! I'm happy to hear you've been a member for 8 years, that's awesome! Thank you for the feedback on the AllPoint ATM network. We are in the process of changing providers now and should hopefully have more options of surcharge-free ATMs for you in the very near future. And even though we only have the one branch, we do have a mobile app with mobile deposit (available on Android and Apple) that might offer more convenience for you. Thanks again for your review.