WaFd Bank Redwood Hwy, Cave Junction

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  Wendy A Williams

  5

  The bank in Cave Junction has always been filled with helpful and friendly people. I feel grateful they are still in our valley.

  Response from the owner

  Hello Wendy. Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs.

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  Tracie Losey

  2

  Their lines are always so long and take forever because the workers have no motivation to do their jobs. They will help multiple people in one lane before ever assisting the other lane, you can be helped by one person who will just walk away and 5 minutes later someone new will ask to assist you. It’s just a s*** show, and takes 30 minutes to an hour everytime, for something as simple as depositing a check 🤦‍♀️

  Response from the owner

  Hello, We're sorry to hear you had a disappointing experience with the local branch and the call center. We are escalating your feedback to the local management team for review

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  Larry Bertram

  1

  This bank closed my savings and checking accounts without any reason except it was a risk management decision. Wow!! I'm on vacation clear across the country and getting ready to go out of the country for awhile. I can't use my debit card. Is this part of the government starting to take over? What is really behind this?

  Response from the owner

  We are sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review.

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  Bridge McIntyre

  5

  Ashley saved the day! I am always so appreciative when someone goes above and beyond. My experience at the Cave Junction location was no exception. She did not have to help me at all because the lobby was closed but she stepped up and made sure I got the help I needed. Wafd is lucky to have her!

  Response from the owner

  Hello, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service.

• R

  Rick Lopian

  5

  Local Cave Junction branch went out of their way, twice, in helping us with paperwork required for the close of a mortgage loan from another lender. Sue was outstanding in her suggestions and aiding us, along with the new branch manager. Thank you for the help which went above and beyond what they were required or expected to do.

  Response from the owner

  Hello Rick Lopian, Thanks so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. -Mike J

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  Marilyn L

  5

  Customer service at the Cave Junction Branch is exceptional. Jeannie, Kay, Sue, Kathy, and all are the best. This morning I needed help with a 401K and Jeannie was instantly on it... faxing, emailing and completing the request before noon. Stacey Coffman in HR was her contact who also consistently provides great assistance, going the extra mile+.

  Response from the owner

  Hello Marilyn, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. -Rebeccah M

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  Tod Bobertson

  1

  NOT TO BE TRUSTED!!! Branch manager Kelly Panzica took my card, told me "it was destroyed", and then attempted to make online purchases on it within the hour. I managed to get it turned off JUST in time to save myself from this blatant THEFT. When I called to get her name she refused. I'm assuming this has happened before, so if you've used this bank and experienced any type of I.D. theft speak out.

  Response from the owner

  Hello, We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review.

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  Mi Fo

  1

  Most incompetent branch of all wafed branches. Go to grants pass if you need to do anything but use am atm.

  Response from the owner

  Hello, We're sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review.

• s

  sheryl kelley

  5

  Very friendly and helpful , I love that I didnt have to wait for my debit card I just had to drive to cave junction which is only 20 min away to get my card .

  Response from the owner

  Hello, Thank you so much for the 5-star review and for taking the time to share your feedback.