Virginia Credit Union Hancock Village St, Chesterfield

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• G

  George Griswold

  1

  I have been a customer of VACU since 2016. I closed my accounts today. There are several negatives working with the bank: 1. Upon opening the accounts, I had to pay for checks. A friend of mine (who was my recommendation to join VACU) received free checks. If you want to give free checks to some, you should give it to everyone. But this is a perfectly good way to make some customers feel less valuable than others right at the beginning. 2. Online interfaces are woefully lacking and technology standards lag behind competing banks. No 2-factor authentication to log in. Mobile app fails to keep a session. 3. Knowledge of federal rules is lacking and the individuals here are incorrect on many important rules. I managed an HSA here, but every time I made a deposit, there was mass confusion from the tellers and the manager. Always ended up having to call higher ups and to get the deposit approved. Once, the HSA account was even closed and had to be corrected, even though I had clearly just wanted to withdraw and deposit. 4. On the topic of HSAs, their fees are 25$ a year (upfront), and there is a $25 transfer fee to another institution. Your money basically just loses value in their HSA account. 5. 1099s are late. It is 1/31 today, the day the government requires them to be delivered. I was told they will eventually be mailed. 6. Upon closing my account, on 1/31, I was told I forfeit my interest for the month. Wow, sounds like theft to me. Regardless, this is my poor experience at this bank, and I will be letting everyone I know in the area that this is not a place to be trusted with your money. You be the judge.

• C

  Chris Cosby

  1

  Can only give one star because I can't give negative . My wallet was stolen waited to get access to my money since January. Lost my house and car because of these people now in contact with my lawyer who believes maybe if I wasn't white I wouldn't have had this trouble

  Response from the owner

  Hi Chris. We do apologize about your experience and would like to schedule a time to give you a call. Could you please email us your contact information and a good time to reach out at [email protected]?

• B

  Brian Ruiz

  5

  They look after your best interest. Very helpful and nice people. I love this Credit Union. It is the only one I would tell people to go to.

  Response from the owner

  Hi Brian! We appreciate your membership and can't wait to see you again at Virginia Credit Union.

• M

  Ms Javon Winston

  5

  Everyone there is professional from the person who greets you at the door to the teller who handles your transactions so that's icing on the cake of everything else the credit offers

• P

  Phillip Hughes

  3

  They have the best option on car loans but the customer service is to be desired. Overall not a bad place to bank.

• D

  Donna Taylor

  1

  You have to call to make an appointment to get into the lobby problem is they are answering and hanging up the phone. Called 4 times hung up on twice, once went to voicemail and then finally they answered.

• S

  Sam Mayo

  4

  Credit unions are a good alternative to corporate banks.

  Response from the owner

  Hi Sam! Thank you for taking the time to give your feedback! We appreciate it! Looking forward to seeing you at your local Virginia Credit Union! Please let us know about your future experiences!