United Finance Ne Nash St, Roseburg

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• B

  BrinK Gaming

  5

  My first experience getting a loan through United Finance and I'm happy to say that I'm satisfied with their professionalism! They really do care for their customers and communicating back and forth is very transparent between the customer and the company. 5 stars :')

  Response from the owner

  We aim to provide excellent service and we appreciate your review of our Roseburg office. We're glad communication has been clear and prompt. Thank you.

• A

  Ayden Goldsworthy

  5

  Talked to Kayla over the phone and she definitely gave me a 100% overall amazing experience! Amazing customer service, super professional, and made me feel amazing about using your services! Thank you so much Kayla!!

  Response from the owner

  Thank you for your review Ayden. We appreciate you sharing your experience.

• C

  Cayla Fleming

  5

  United Finance is super Helpful and works with us when we ran into a pretty major problem that was super stressful to my husband and i so we are very appreciative for their understanding and their leniency. Thank you United Finance! you are appreciated ....🙏😌🙏

  Response from the owner

  We're glad the Roseburg office has been able to work with you and your husband to try and better a stressful situation. Thank you for the wonderful review of our Roseburg office, Cayla.

• M

  Mathew Allen

  5

  Awesome place my loan is here they helped me out love them will always recommend

  Response from the owner

  We're glad you've been impressed enough with our services to recommend us to others. Thank you, Mathew, for reviewing our Roseburg office.

• R

  Robin Helm-Greever

  5

  It was good working with them! Fast and professional. It's also good to keep in mind they are humans just like us! They have some negative reviews however look past it. They help people who need to get out of sticky situations following their protocols. 10/10 would recommend.

  Response from the owner

  Thank you for taking the time to share your experience, Robin. We appreciate you highlighting our Roseburg office and their dedication to providing excellent customer service.

• J

  Jaclynn Hopple

  1

  When my name was legally changed while paying off my loan, I was working during business hours and couldn't come in to have it updated. They refused to do email, and then promised to follow up. I asked every time I called, was promised follow-up every time, and am still listed with the wrong name a year later. They never return calls. They also promise to work with you and accept partial payments during phone agreements, but then when you call and attempt to follow through, they refuse the payment. Even if the borrower will pay late fees, interest, etc, it is not good enough for them, even though they blatantly told you on a recorded call they'd do so. Worst and most unprofessional business I've ever dealt with.

  Response from the owner

  Thank you for your feedback, Jaclynn. I understand a representative attempted to contact you regarding your review. If you'd like to discuss the circumstances surrounding your review, please contact either the Roseburg office at 541-673-5581 or our Executive office at 503-238-6464 and ask to speak to a supervisor.

• J

  Jeri Smith

  5

  These people are awesome! Tom went above and beyond on a late Friday afternoon out of town to hook me up . I could never thank him enough for making it happen. And GT at the Medford office was awesome as well. You guys rock. Thanks for being there and handling things so fast and efficient.

• T

  Travis Oleachea

  1

  If you are in a pinch DO NOT USE THIS COMPANY, they are not professional in the least, they do not have any answers for any questions asked, I will never refer any one to this company again.

  Response from the owner

  We're sorry you're dissatisfied with our service. If you'd like to speak to someone regarding the circumstances of your review, please call either the Roseburg office at 541-673-5581 or our Executive office at 503-238-6464, and ask to speak to a supervisor. Thank you.

• L

  Living Umpqua

  5

  Fast and friendly service! Up front about all fees and charges. Couldn’t be happier!

  Response from the owner

  Thanks for sharing with us how thrilled you are with the service you received from our Roseburg office. We appreciate your review and look forward to providing you continuously excellent customer service.

• D

  Dwight Peacock

  5

  I would like to say these folks here are the best to work with the whole staff. I was hurt on job years ago and became disabled. My credit got ruined and has been since then. I called and asked these folks for a loan and they were the only one to say yes and extended a helping hand. Th hey didnt bat a eye. For that I'm truly grateful and wish more loan companies would look at a person instead of a number. Thanks too them I'm rebuilding my credit. I will only call them in future for my loan needs and that's a guarantee. Thank you all

  Response from the owner

  We're glad we were able to help you get the funds you needed, Dwight. we're sorry to hear you were injured on the job, but we're glad we can help you rebuild your credit. Thank you for giving our Roseburg office a five star rating, Dwight, we look forward to working with you.