United Energy Farm To Market 1960 Bypass Rd, Humble

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• L

  Lillie Hightower

  5

  I've been banking here for over 7 years now, And these ladies are so very professional in doing their job. They are going to make sure you're taken care of. Mrs. Nancy and Mrs.Rochelle are to of my favorite. Whenever you call on the phone it's the same type of service..I would recommend this credit union to anyone looking to start over, or even getting a car financing on a car.

  Response from the owner

  Lillie - thanks for being a member for over 7 years. I am so happy to hear that my staff is doing an excellent job serving our members. We love helping people which is the best part of all of our jobs. Thanks again for the 5 star review. We appreciate you taking the time to brag on your credit union.

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  Toya Renee

  2

  This the only credit union I know thats not open at least for a couple of hours on Saturday.

  Response from the owner

  We are a small credit union with limited staff so it hard to provide adequate coverage in the office on Saturdays. However, we always try to work with our members to help find alternate solutions so that we can can provide an excellent member service experience. If you are a member of our credit union, please call me directly so that we can discuss options that are available. You might be surprised to know how much we can do for you without a trip to the branch. You can reach me at 281.964.1764. I was not able to identify you within our membership so I assume that you might be a member of a different credit union. If that is the case, I am guessing that you are using our branch as a part of the Co-op Shared Branching network. If you are not a member of our credit union, please reach out to your credit union directly. I feel confident that they would be glad to assist you.

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  findkeisha

  5

  United Energy Credit Union ROCKS!! Nikki has always provided great service and as always been very helpful. She makes me feel like I'm her only customer LOL.. This credit union also has great rates. Keep up the good work everyone. Hi Jen :)

  Response from the owner

  Thank you so much for the 5 star review. I love hearing that Nikki is doing such a great job providing service to our members. Thank you for taking the time to write the review and acknowledging Nikki's great member service. Don't forget to spread the word to friends and family who qualify for membership. Referrals are always the best advertising for the credit union. Thanks!

• C

  Cerissa Robinson

  4

  I have been a member here for nearly five years. Nikki always always always is very pleasant, understanding, positive and helpful and so is Ms. Debbie. I would give five stars but some of the service representatives have unfriendly attitudes and aren’t easy to deal and/or communicate with. This is a great credit union.

  Response from the owner

  Hi Cerissa - I am sorry that you have had problems with some of my employees. I would love to hear about your experiences so that we can continue to make improvements. Please feel free to call or email me directly. Thanks.

• S

  Sandra

  5

  A few years I been a member of United credit Union for more than 8 years now and I am very happy with the. Excellent service.... Especially with Mrs Nancy at your Humble office, always accessible and willing to give me the best of the attention , answering my questions, or emails promptly and helping me on time of needs. I will continue to be part of this happy family!!!

  Response from the owner

  Thanks for the 5 star review. We love hearing from our members especially when we get high marks for service which is always our goal. Nancy has been with us for 10 years and does an excellent job assisting our members. We appreciate you recognizing her hard work. Thanks for being part of our credit union family.

• a

  agutie6481

  5

  I've been a member for over 2 years and have had nothing but positive experiences whether it be in person or over the phone. I had some previous financial and credit issues and couldn't find a way to rebuild my credit besides a secured card and forget about help when I needed some cash; my only other option was a pay day loan with outrageous fees. I opened a No Approval Loan and within 3 months, my score jumped by about 25 points. The skip a payment option is great during the holidays and renewing is so easy. Unlike some finance companies, if you renew, they use the same account history rather than closing an account and opening a new one which doesn't help your score and can actually hurt it. I've had this loan for nearly 2 years now as it's helping build a strong profile. My score has improved by about 160 points and has opened the door for unsecured cards, pre approved car loans, and has made my dream of home ownership a real possibility instead of just thinking that's for someone else. I get paid a day early and there's no fees with my accounts. When others said no, UECU said yes and it's made a world of difference. Don't get stuck paying unnecessary fees to the big banks and take it from someone who got stuck in the endless cycle of payday loans that there is hope and a much better way. A plus of being a member is that I get to talk to Melissa when I have to take care of things in person in the tunnels. Thanks girl for all your help these past 2 years and to the entire staff, you are much appreciated!

  Response from the owner

  Thank you for your 5 star review. I am so happy that the credit union has been able to help rebuild your credit. We offer the No Approval Loan for exactly that reason. We had too many members who were stuck in the payday loan cycle - paying outrageous fees and never actually improving their credit score . Congratulations on improving your score by 160 points which takes commitment and usually a lot sacrifice. Your hard work will be rewarded with lower interest rates as you move forward. We value your business and hope that you will continue to use the credit union for all your financial needs. Thanks for the shout out to Melissa - she does a great job helping the members at the CNP branch downtown.

• K

  Kenneth Clayburg

  5

  This is a great place to do your banking business they understand customer service Jennifer Kayda and Cindy Dickey are two of the best 👌at taking care of issues that I have ever dealt with will recommend the Credit Union to anyone they will take care of you.

  Response from the owner

  Thanks Kenneth. I love getting 5 star reviews but it is even better when I hear how well my staff is doing. Thanks for complimenting Jenifer and Cindy. They have both been with us for a long time and they do a great job helping our members. I appreciate you taking time out of your day to recognize their member service skills. I know you have been a member for a long time and I hope you will continue to do business with us for years to come.

• a

  anastasia cheeks

  5

  I love UECU!!! They are always willing to help assist their customers anyway they can. The bank tellers are professional and good natured (they are real and just like anyone else can have unpleasant days - however they never pass that on to their customers and do their jobs with great efficiency and professionalism.) The bank staff in the back is amazing and helpful and will always go the extra mile to help when needed. If clarification is needed they go above and beyond to make certain that their is an understanding between the customer and the bank. We are grateful to be members and look forward to many more years of banking with UECU!

  Response from the owner

  Thank you so much for taking the time to write such a kind review of our credit union. I think we have the best employees so it is always nice to get confirmation that are going above and beyond to provide excellent member service. Thank you for your business.

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  E. Young

  5

  I've been a member for about 7 years and I have never had a problem. The staff has always been friendly and addressed my needs from my car loan to credit. If I call or email regarding any issues with my account I've always received a prompt response. Thanks guys. Stay safe.

  Response from the owner

  We are so glad that you have been a member for 7 years and we hope you will continue doing business with us for many more years. It is always great to hear that my employees are serving our members well. We appreciate the five star review. Tell your friends and family about us. You stay safe as well.

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  Gina Fernandez

  5

  I been using United Energy credit union for a couple of years now. I’m so glad and happy I switched my bank to UECU. The member service representatives are always so quick to answer any financial questions I have and are very friendly.

  Response from the owner

  Thank you for taking the time to write a review. I am always excited to hear that my employees are taking good care of our members. We have a really great staff and I love when someone recognizes their hard work. Thanks for a being a member and we hope that you will continue to be a member for many years to come.