United Credit Union - Moberly E Outer Rd, Moberly

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• S

  Spiffymind AllDayLong

  1

  This bank is a joke. Use any other bank and none of the United Credit Unions in Moberly or Mexico. Way to many problems with these banks and rarely if any good experiences. Find a better bank!

  Response from the owner

  If there is something specific we could do better, would you please let me know? You can call me from 8-5 at five seven three-473-1013.

• D

  Deanna Davis

  1

  They have no problem lieing to customers to gain access to large amounts of money. If you wish to deposit a large sum say $20,000 they will try there hardest to stop you from using your money- even if it violates federal law there's rules that are put in place regarding when a bank has to release types of funds they are not allowed to just take your money. DO NOT BANK HERE- unethical, dishonest, and downright criminal.

• D

  Diane Williams

  2

  My husband and I where trying to get into our account on this morning. We were locked out of our account, so we called in they sent us a temporary password. I attempted to enter it and it didn't work. So I called back, little did I know that this would be one of at least 8 phone calls. Each of the phone calls went like this: Hello this is employees name , how can I help you? Yes i am trying to get into my account on line but I keep getting locked.out. Employee verified my identity and preceded to unlock my account and then she sent us a temporary password. It didn't work for us so I called back this was the beginning 8 to 10 phone calls all of whom did the the same thing, a few stayed on line a little long but they said if we have any trouble call back. Finally the last person we spoke to changed our password.

  Response from the owner

  Sorry for your frustration! Is the issue fixed?

• G

  G Mulni

  3

  Well I really don't have any complaints other than you dont do any shared banking on Sat .I had a situation where I have had to get a new debit card so thought I would try shared today But apparently it's a only a Monday thru Friday opportunity disappointing real disappointing

  Response from the owner

  Unfortunately, we cannot do shared branching transactions through the drive thru. That's why we cannot do them on a Saturday.

• L

  Laura Neal

  2

  been with the credit union for over 22 plus years. It has changed a lot and some I do not believe for the better. You can't cash money in and it change it for different bills without it running through your account, you can't call your local bank it has to all go through one branch and then be diverted out. In the past year-and-a-half I've had nothing but issues with the banking staff not understanding what your requests are when you do your banking business.

• J

  Jackie Blackford

  5

  Been with them for over 2 years an love them. Only place who would give us a loan. Also didn't know it an someone got our bank cards an started using them. The bank shut down our cards an account and started a new one for us right away. That was even in a weekend.

  Response from the owner

  Thank YOU!!

• d

  debbie brown

  2

  One of the girls are rude and hateful she is young. I don't have a vehicle limited transportation. But why be rude to your customers

  Response from the owner

  Hope we resolved this to your satisfaction! Please let us know if there is anything else needed!

• A

  Anna Maria West

  5

  Like the fact that when I come in they know my name right away. I see the staff maybe 1 time a month if that. Great staff very helpful people. Thank you all.

• t

  theresa pepin

  5

  I love this bank and the everyone that works there are awesome!!!!

  Response from the owner

  Thank YOU!!

• W

  William Cook

  5

  Had bad experiences in the past, but the customer service here has VERY MUCH IMPROVED.

  Response from the owner

  We are sincerely sorry that the shared branch network is down. However, this outage is due to changes to the shared branch network not anything that United Credit Union has done. If you have more questions, please feel free to contact me at 8775811436 and ask for Travis.