Umpqua Bank Chetco Ave, Brookings

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• J

  Jen Feliciano

  5

  I've had other banks in the past, and they don't compare to the great customer service that this bank has. It's all in the little touches like knowing my name when I go in there, not having to wait in line for an extended period of time, popcorn Fridays, and many other things. Staff is efficient, helpful, and always very friendly. I've had an account with them for about 4 years and I've never had a complaint. I would recommend them to anybody.

• l

  louise webster

  5

  This is an awesome bank! I have been doing business with them for four years and have NEVER had an issue. They are extremely helpful and the employees are so nice. I would recommend this bank to all of my friends.

• l

  leland cooke

  1

  Bad business ethics . Will over draw customers accounts to collect there paper file fee. Will close account emedetly after 7yrs. With them .. They will give no notice of any process.

• S

  Scott Machineshop

  2

  They canceled my debit card and closed my account with over $20,000.00 because they did not approve of the way I was spending my money. So now I have no bank just a cashers check. So I'm looking for a bank now.

  Response from the owner

  Hi Scott Machineshop. At Umpqua Bank, we take pride in our customer service. We are sorry that your account was closed. I only hope the unpleasant experiences do not reflect on Umpqua as a whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn't get the chance to experience that for yourself. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals for review.