Umpqua Bank North California Blvd, Walnut Creek

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• R

  Rocky Termanini

  1

  A little hole in walnut creek...massive turnover of staff. One window with very archaic paper pushing old banking rituals. It should be closed. I am moving to a better bank. I wasted so much time with this schlocky outfit.

  Response from the owner

  Rock T., thank you for taking the time to leave a review. We take this account of your experience seriously and would like to learn more about the situation. Please consider contacting our Customer Resource Center at https://www.umpquabank.com/contact-us/ and we would be happy to help.

• G

  G M

  2

  I gave 2 stars because of several reasons, one is that the online banking passwords repeatedly give me issues. I have 4 resets because of their crappy system to passwords I can't even remember because of the complex security requirements. It's outrageous to have to change your password for failing the 2 factor authentication. Also, on my account I constantly see random noname transactions which I have an issue with. I gave them 2 stars and not one because their staff in rocklin and especially in fairfield especially nice and have great customer service. I put the review here because this is listed as the corporate address.