Umpqua Bank Williams Hwy, Grants Pass

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  Debbie Ison

  5

  I've been banking here for over 30 yrs. Luv this bank! They r friendly, knowledgeable, and very helpful. Had a debt card stolen twice! They hot ally money back both times!

  Response from the owner

  Hello Debbie! We are so glad to hear about your experiences with Umpqua. We love to hear from our long time customers! While we are not happy to hear about your debit card fraud, we are thrilled that we were able to resolve the fraud without issue. Thank you for your review!

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  ruby shelton

  2

  I had a great experience when I walked in everyone is very nice, clean parking lot, inside was simple and clean... However, I was told by the manager and the clerk helping me to call the store the next day about a situation of mine... so I call press 2 to talk to a rep @ the store and the automated msg started all over again, so I hit 2 again and the same thing keeps happening... I may be a millennial but I still like when ppl answer the phone not a damn computer that can't even do its job right... sorry but if I can't call and talk to someone and have to drive 45mins away from home just to get one question answered yall are doing terrible business... especially when your the closest bank to me...

  Response from the owner

  Hi Ruby, we sincerely apologize for the long hold times. Your time is valuable, and we are actively in the process of adding staff to reduce the wait times. For most inquiries, you can also use live chat at https://www.umpquabank.com/contact-us/ or send a secure message via online banking.

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  Donica Doroski

  1

  Joy the manager of this bank is extremely unhelpful and was very rude on the phone . Do not I repeat do not use this location . 7th st Umpqua is much Better of an option . She did not have a solution for my over draw fee although my account did not stay In negative . The money was transferred back . Still charging me $35 fee . She was rude with her tone and I was really surprised this was the manager . I will be pulling my money out of this bank and going to another one based on my experience I had with her . Really disappointed customer !!!

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  Jenn Norton

  2

  So i am calling at 4:30, recording saying they are experiencing high volume of calls, no one ever answers the phone, it's now 5:11pm and they are closed but no one comes on the phone to tell you they won't be taking your call or have an automatic message telling you it's ok to hang up bc no one will be answering your call now since they are closed...

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  Donnie Boyum

  5

  It's awesome when you walk in and everyone knows your name. Friendly, helpful, and personal service. Thank you